Position Summary Position SummaryThe ServiceNow Platform Technical Lead is responsible for the technical leadership, architecture quality, and delivery standards of the ServiceNow platform across ITSM and enterprise workflows. This role serves as the senior technical authority for the platform, leading a small team of developers/engineers while partnering closely with the ServiceNow Manager to ensure platform stability, scalability, and alignment to business strategy.
The Technical Lead owns technical design decisions, code quality, platform governance enforcement, and complex solution delivery while mentoring technical staff and enabling operational excellence.
Scope/Supervision and Interaction- Has Direct Reports
- Works with Division staff and other Corporate I/T staff under the direction and guidance of Enterprise management. Supervises project leaders, and technical analysts. Maintains operational relationships with vendors and Parker locations.
Responsibilities Essential Functions- Platform Technical Leadership
- Serve as the senior technical authority for all ServiceNow platform architecture, development, and integrations.
- Own technical design standards, development patterns, and platform best practices.
- Ensure platform solutions are scalable, maintainable, secure, and aligned with enterprise architecture.
- Lead technical design reviews and approve all major platform changes.
- People Leadership
- Lead and mentor a small team of ServiceNow developers and engineers.
- Conduct technical coaching, performance feedback, and skill development planning.
- Ensure team adherence to coding standards, SDLC processes, and quality expectations.
- Solution Design & Delivery
- Translate business requirements into technical designs and implementation plans.
- Lead development for complex workflows, integrations, CMDB/CSDM alignment, and ITSM enhancements.
- Oversee sprint execution, backlog grooming, and technical task estimation.
- Platform Governance & Quality
- Enforce platform guardrails including:
- Update set discipline
- Source control practices
- Naming conventions and data standards
- Testing and deployment controls
- Ensure alignment with CSDM, ITSM processes, security policies, and audit requirements.
- Partner with IAM, Security, and Infrastructure teams on integrations and controls.
- Operations & Stability
- Ensure platform reliability, performance, and operational health.
- Lead troubleshooting for high-severity incidents and root-cause analysis.
- Drive continuous improvement of monitoring, logging, and technical documentation.
- Stakeholder Partnership
- Collaborate with Product Owners, Process Owners, and the ServiceNow Manager on roadmap planning.
- Act as the technical liaison to Infrastructure Architecture, Security, and Core Infrastructure teams.
Qualifications Required Qualifications- University Degree (or international equivalent)
- Managerial experience and significant Project Leader experience
- 8+ Years Experience in IT including 6+ years of hands-on ServiceNow development and platform engineering experience.
- Strong experience across ITSM modules (Incident, Problem, Change, Request).
- Advanced scripting experience: JavaScript, Glide APIs, Flow Designer, IntegrationHub.
- Proven experience leading technical teams or acting as a technical lead.
- Deep understanding of ServiceNow platform architecture, CSDM, CMDB, and integrations.
- Experience with enterprise SDLC, CI/CD, and release management.
- ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA) or Certified Implementation Specialist.
- Experience with ITOM, HRSD, SecOps, or custom app development.
- Experience integrating with IAM platforms such as SailPoint, Entra, Okta.
- Familiarity with IT governance, audit controls, and regulated environments.
- Technical leadership & mentorship
- Architecture design & platform governance
- Stakeholder communication
- Problem solving & root-cause analysis
- Agile / DevOps delivery models
- Quality assurance & risk management
- Platform stability and reduction in critical defects.
- On-time delivery of technical solutions.
- Improved code quality and deployment success rates.
- Team capability growth and reduced dependency on external resources.
- High stakeholder satisfaction with ServiceNow platform performance.
Preferred Qualificationso ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA) or Certified Implementation Specialist.
o Experience with ITOM, HRSD, SecOps, or custom app development.
o Experience integrating with IAM platforms such as SailPoint, Entra, Okta.
o Familiarity with IT governance, audit controls, and regulated environments.
Key Competencieso Technical leadership & mentorship
o Architecture design & platform governance
o Stakeholder communication
o Problem solving & root-cause analysis
o Agile / DevOps delivery models
o Quality assurance & risk management
Success Metricso Platform stability and reduction in critical defects.
o On-time delivery of technical solutions.
o Improved code quality and deployment success rates.
o Team capability growth and reduced dependency on external resources.
o High stakeholder satisfaction with ServiceNow platform performance.
Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
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