ACH Support Specialist

Provide Level 3 application support for IBM Financial Transaction Manager (FTM) ACH retail payments processing software.

Responsibilities

• Under limited supervision, assist in all activities associated with the installation, configuration, and initial testing of IBM''s Financial Transaction Manager for ACH (FTM ACH) solution, running on IBM AIX platforms.
• Provide Level 3 application support for FTM ACH including rotating 24 x 7 on-call support.
• Design deployment packages and author installation instructions to produce a high quality, repeatable deployment process.
• Provide level three technical support for production issues, testing activities, problem resolution, root cause analysis, and permanent remediation.
• Work with other teams to standardize, refine, and constantly improve FTM ACH deployment practices and documentation.
• Develop, write, and execute automated test plans and scripts in support of initial software verification testing.
• With little or no direction, uses application development tools and utilities to analyze, research, troubleshoot, and resolve complex software problems.
• With limited guidance, write scripts to automate deployment steps, monitor system health, perform automated testing, and interface with other on-premise platforms and applications.

Requirements

• 3+ years of experience providing Level 3 application support for IBM Financial Transaction Manager (FTM) ACH retail payments processing software.
• Strong Unix (IBM AIX) technical skills.
• Experience providing level three technical support for production issues, testing activities, problem resolution, root cause analysis, and permanent remediation
• Strong troubleshooting skills and ability to perform thorough, methodical research to investigate problems and produce detailed written explanation of research results.
• System installation, configuration, build, deployment, automation, and support experience in a complex distributed environment highly desirable.
• Demonstrate ability to coordinate resolution of complex problems under stressful situations.
• Ability to provide rotating 24 x 7 on-call support