Field Service Technician Supervisor

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Field representative

Job title

Field Service Technician Supervisor

Employment type

Permanent

Professional category

Technician

Part time / Full time

Full-time

Job description

A glimpse at the job:

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Field Service Technician - Supervisor you'll contribute to meaningful projects that shape the future of aerospace.

This position contributes to our vision by:
Mentor Mechanics on technical skills, best practices and adherence to Safran processes.
Get daily Airframer non-conformity and production reports
Direct crew and set daily tasks priority for Safran aircraft workload. This includes assigning jobs to mechanics, pick-ups stamping, leading Safran standup / tie-in meetings, attending project status meetings and generating project status tie-in reports.
Create emergent removal paperwork to install / replace parts at the Airframer.
Report Quality issues to the appropriate parties within the organization
Analyze discovered quality issues with Mechanics
Add all QA issues to the appropriate tracking document or system
Verify team's Time Sheet for accuracy prior to submittal to Manager.
Manage performance, behavior, training needs, etc. of the team.
Continuously seek Operational Excellence and continuous improvement.
Weekly review Airframer Production Reports to maintain and keep team members up to date pertaining to Seat on dock, receiving inspections, seat installation and other key Milestone dates.

What we offer:
Competitive salaries
Paid holidays
Recognition programs
Comprehensive benefits
Retirement (401K) plans with employer match
Professional development opportunities
Tuition assistance
Over 300 career paths across global sites

Highlights from our facility:
Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.

Join Safran Seats. Here we craft excellence together.

Candidate skills & requirements

At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.
High School Diploma or equivalent required. Associate's degree in a related technical field preferred.
6 years of Technical Field Service or technical experience related to the aerospace industry.
Leadership or supervisory experience is preferred.
Knowledge of Safran passenger seating preferred.
High level of organizational skills, employing various tracking, note taking and visual management techniques to maintain clarity in reporting status.
Natural mechanical ability with hand and power tools.
Experienced in referencing CMM's, Drawing's, PQS and installation documents to find solutions to resolve issues.
Experienced reading and interpreting documents such as electrical drawings, MSDS sheets, maintenance manuals, product specifications and service bulletins.
Expert (desirable but not essential) in reworking all different seat class types or is considered to be a specialist in a specific area. This includes electrical troubleshooting, painting, declam and cosmetic repairs.
Good overall knowledge with Computer/MS Office applications especially Microsoft Excel spreadsheets and Microsoft Words.

Across all team members, we are looking for the following attributes:
Innovative & Curious
Collaborative & Inclusive
Committed to Safety
Trustworthy
Results Focused
Driven to Excellence
Powered by Teamwork

This description outlines the general nature and level of work for this position. Duties, responsibilities, and qualifications may vary by assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Safran Seats is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email or call . We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Candidates for positions with Safran Seats must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.

Visa sponsorship is not available for this position
Relocation assistance may be offered for this position.

Annual salary

based on experience and market

Job location

Job location

North America, United States, Texas

City (-ies)

Gainesville

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

More than 5 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No