Pega LSA Consultant- Full Time Role

Role: Pega LSA Consultant

Location: Irving, TX (Hybrid)

Duration: Full Time

Pega certification: CSS

Skills

Mandatory Skills : Pega - Customer Service, Pega - RPA

Job Summary:

Seeking a Senior Specialist with 8+ years of experience in BPMPega to design develop and support enterprise automation solutions using Pega Customer Service and Pega RPA technologies.

Job Description:

·       Design and develop Pega Customer Service applications integrated with RPA components to automate and optimize customer service processes.

·       Collaborate with business analysts and stakeholders to gather analyze and translate business requirements into scalable Pega solutions.

·       Develop and implement automation workflows leveraging Pega and RPA technologies to enhance operational efficiency.

·       Ensure high quality and performance of Pega applications through rigorous testing debugging and optimization.

·       Maintain and enhance existing Pega based solutions to adapt to evolving business needs and technology updates.

·       Stay current with the latest advancements in Pega platform and RPA tools to recommend and implement improvements.

·       Document design specifications technical procedures and system configurations for development and support teams.

·       Support integration of Pega applications with other enterprise systems and RPA tools to enable seamless process automation.

Roles and Responsibilities:

·       Lead the design and implementation of complex Pega Customer Service and RPA solutions aligned with business objectives.

·       Troubleshoot and resolve advanced issues within Pega and RPA environments to minimize downtime and operational impact.

·       Conduct root cause analysis for recurring problems and implement effective long-term solutions.

·       Collaborate with cross-functional teams including development QA and infrastructure to ensure smooth deployment and operation.

·       Mentor and guide junior team members on Pega and RPA best practices development techniques and troubleshooting.

·       Participate in release planning deployment activities and post deployment validations to ensure system stability.

·       Ensure compliance with organizational policies ITIL processes and quality standards.

·       Monitor system performance and provide recommendations for capacity planning scalability and optimization.