Digital Product Manager

Title: Child Care Product Manager (PM3)
Submittal Due: 08/12/2026
Location: Brooklyn, NY 11201, NY, United States

• Hybrid: Work location & Remote (3 days in office/2days remote)
• Duration: 6-12 Months

Description:

The NYC Office of Technology and Innovation is seeking a Child Care Product Manager to lead the end-to-end delivery of digital applications and services. They will act as a product manager for multi-disciplinary product teams through the product lifecycle and into continuous delivery and support.

Tasks:

• Synthesize research, analytics and best practices to solve problems for New Yorkers
• Create roadmaps that outline direction and timing for product development
• Manage the software product''''s lifecycle from conception to launch acting as the bridge between program strategy, user experience, and technology focused on fulfilling New Yorker needs
• Synthesize research, analytics and desk research to understand user problems and define and validate that features solve real user problems
• Decide what to build to maximize user value and program impact and prioritize work and filter our requests that don''''t deliver strategic outcomes
• Define and monitor outcomes and KPIs to prioritize evidence-driven improvements
• Collaborate with program owners to define outcomes and KPIs for products
• Translate and prioritize user needs into requirements and guide program, UX and engineering teams to deliver software that deliver outcomes
• Consider other agencies'''' stakeholders as critical to product success and as customers themselves.
• Write user stories, acceptance criteria and system requirements working closely with UX and engineering teams to define technical feasibility and architecture

Mandatory Skills/Experience: Candidates who do not have the mandatory skills will not be considered

• At least 8 years of proven experience in a product role supporting the launch of digital features and products that help end users using SDLC best practices
• Hands-on experience developing digital products through the product cycle from planning, analysis, design, development, testing, deployment, and maintenance
• Demonstrated ability to build strategic relationships and influence senior leaders
• Fast learner with ability to manage multiple products from strategy to executional details
• Expertise using data to support the decisions and prioritization of requests, enhancements and new features
• Self-motivated and proactive, appreciates a work environment of collaboration and transparency.
• Experience with synthesizing qualitative and quantitative data (e.g. Google Analytics) to make decisions
• Experience working across ecosystems, platforms, and new technologies.
• Strong analytical and problem-solving skills to address complex challenges
• Self-motivated and proactive with ability to creatively solve problems.
• Best-in-class attention to detail with strong written and verbal communication skills.
• Proven track record of bringing diverse groups and perspectives to work towards a common goal.