ServiceNow Architect

HCL Technologies Limited

Job Summary

To play a pivotal role in designing and implementing complex technical solutions, ensuring they align with business objectives and industry best practices.
Key Responsibilities

* Lead end-to-end architecture and implementation of ServiceNow modules including ITSM, ITOM, ITBM, ITAM, HRSD, CMDB, Asset and other enterprise solutions.
* Define architectural standards, design patterns, and best practices aligned with CSDM and ServiceNow platform guidelines.
* Develop architecture diagrams, solution designs, and technical documentation.
* Partner with business leaders, architects, and technical teams to define platform roadmaps and long-term architectural direction.
* Act as a trusted ServiceNow SME, advising on platform capabilities, automation opportunities, and architectural decisions.
* Oversee configuration, customization, and development using both low-code (Flow Designer, ServiceNow Studio) and pro-code (JavaScript, Glide API, AngularJS) approaches.
* Design and develop custom applications, workflows, UI policies, business rules, client scripts, and automation solutions.
* Ensure all solutions are scalable, maintainable, and aligned with ServiceNow best practices.
* Design and implement integrations with enterprise systems such as LDAP, Active Directory, SAP, AWS, Azure, Salesforce, and custom applications.
* Utilize REST, SOAP, OAuth 2.0, JWT, MID Server, and messaging platforms such as Kafka for seamless data exchange.
* Manage secure data access and integration between scoped applications and global database tables within ServiceNow.
* Mentor and guide developers, enforce coding standards, and champion architectural best practices.
* Establish and maintain governance frameworks for: Data integrity and access control
* Update sets, version control, and deployment processes
* Ensure adherence to performance, scalability, and usability standards.
* Evaluate and enhance platform performance, workflows, and data models.
* Optimize CMDB quality, structure, and relationships in alignment with CSDM.
* Implement best practices for platform health, monitoring, and continuous improvement.
* Lead ServiceNow upgrades, patches, and feature enablement aligned with new releases.
* Assess impact, plan remediation, and ensure smooth adoption of new capabilities.


Skill Requirements

* Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, CMDB and Asset.
* Strong proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts).
* Proven experience designing and implementing scalable, enterprise-grade ServiceNow solutions.
* Extensive integration experience using REST, SOAP, OAuth2, JWT, MID Server, and enterprise platforms.
* Strong understanding of CSDM, CMDB governance, and platform optimization.
* Experience with Flow Designer, Virtual Agent, Predictive Intelligence, and automation capabilities.
* Deep knowledge of update sets, deployment processes, version control, and platform governance models.
* Excellent communication skills with the ability to translate business requirements into technical solutions.