Amazon Connect -Agentic Voice AI
Vaarida Technologies llc
Dice Job Match Score™
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Job Details
Skills
- Customer Experience
- IT Management
- Named-Entity Recognition (NER)
- Generative Artificial Intelligence (AI)
- Prompt Engineering
- Interactive Voice Response
- Customer Engagement
- API
- Step-Functions
- Amazon S3
- Amazon DynamoDB
- Computer Networking
- Customer Relationship Management (CRM)
- Enterprise Resource Planning
- Cloud Computing
- KPI
- Routing
- Optimization
- Management
- Offshoring
- Mentorship
- Communication
- Presentations
- Stakeholder Management
- Customer Facing
- Machine Learning (ML)
- Financial Services
- Health Insurance
- Telecommunications
- SANS
- Real-time
- Reporting
- Analytics
- Orchestration
- Artificial Intelligence
- Continuous Integration
- Continuous Delivery
- DevSecOps
- Amazon Web Services
- Salesforce.com
- ServiceNow
- Microsoft Dynamics CRM
Summary
Role : Lead Architect - Amazon Connect / Amazon Lex / Agentic Voice AI
Location: REMOTE
Job Type- W2 Contract
Job description Below
Client is seeking a Lead Architect with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of intelligent voice and digital engagement solutions. This role requires hands-on experience architecting cloud-native solutions on AWS, integrating AI agents with enterprise systems, enabling autonomous and assisted customer journeys, and providing technical leadership across cross-functional teams. The candidate should possess strong stakeholder management skills and a proven track record delivering scalable, secure, and highly available contact center platforms.
Key Requirements
10+ years of overall technology experience with 5+ years in Contact Center and Conversational AI architecture
Hands-on expertise with Amazon Connect, Amazon Lex, Connect AI Agent, and Agent Assist capabilities
Experience designing and implementing Agentic Voice AI solutions for autonomous customer interactions
Strong knowledge of Assisted NLU, intent recognition, entity extraction, dialog orchestration, and conversational design
Experience with Generative AI services including Amazon Bedrock, foundation models, prompt engineering, and RAG architectures
Expertise in architecting voice, chat, IVR, self-service, and omni channel customer engagement solutions
Strong AWS experience including Lambda, API Gateway, Step Functions, S3, DynamoDB, CloudWatch, IAM, and networking services
Experience integrating contact center platforms with CRM, ERP, customer data platforms, and third-party applications
Proven ability to design scalable, secure, and highly available cloud-native architectures
Strong understanding of contact center KPIs, customer journey design, routing strategies, and workforce optimization concepts
Experience defining solution blueprints, technical standards, governance frameworks, and best practices
Ability to lead architecture reviews, technical workshops, and executive-level discussions
Experience managing onshore/offshore engineering teams and mentoring solution architects and developers
Strong communication, presentation, stakeholder management, and client-facing consulting skills
AWS certifications such as AWS Solutions Architect Professional or AWS Machine Learning Specialty preferred
Prior experience in financial services, healthcare, insurance, telecom, or large enterprise contact center environments preferred
Preferred Skills
Amazon Bedrock
Knowledge Bases and RAG
Real-time Agent Assist
Contact Center Analytics and Reporting
Speech Analytics and Sentiment Analysis
Multi-Agent Orchestration
AI Governance and Responsible AI
CI/CD and DevSecOps on AWS
Salesforce, ServiceNow, or Dynamics CRM integrations
- Dice Id: 91159272
- Position Id: OOJ - 1463-467-1785788167
- Posted 11 hours ago
Company Info
Vaarida (Sanskrit name for the Cloud) Tech is IT Infrastructure Services provider and a trusted partner to enterprises in their IT-as-a-Service journey. VaaridaTech enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses hybrid IT transformation, workspace transformation, service transformation and end-to-end IT Infrastructure Management. VaaridaTech has been Infrastructure Management Provider by Global Services, IBM and Microsoft Business Partner. VaaridaTech's management team, with deep domain knowledge and industry leading expertise, ensures personalized client management. VaaridaTech has strategic partnerships with IBM, AWS, Microsoft and VMware in the emerging technology areas and works very closely with these technology alliances to deliver services around their technologies in the Hybrid IT and Workspace Transformation space. We help businesses compete and win in today's technology-driven global markets through Staffing, Solutions and Products. VaaridaTech Consulting & Staffing provides rewarding career opportunities for Consultants and enables our Clients to become more agile and competitive through the innovative use of technology, people and process. Our Staffing division places top technology professionals in contract, contract-to-hire, direct hire and SOW / Statement of Work based positions with industry leaders and innovative start-ups that are developing the next generation of technology solutions. VaaridaTech's flexible cost-effective delivery models feature dedicated account teams, skill-based recruiters and proven systems and processes. So whether you’re an experienced technology professional who is ready for a new career opportunity, or a business in need of technology consultants, permanent staff or enterprise solutions, VaaridaTech will help you meet your individual or business objectives.
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