Technical Writer

Job Title: Technical Writer

Location: Berkeley Heights, NJ

About Us:

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. Our current focus and innovation in Digital Hyper expansion TM offers nearly limitless opportunities for career growth.

About Role:

What to expect

• Translate complex technical concepts into clear, clientready documentation for developers and partners
• Produce and maintain API docs, SDK guides, integration walkthroughs, and FAQs
• Ensure docs are accurate, consistent, and aligned with product behavior and supported use cases
• Apply a developer-first mindset: clarity, examples, edge cases, and common pitfalls
• Create content that supports self-service integration and reduces support dependency

How they’ll work

• Partner closely with product, engineering, and developer experience teams
• Intake requirements from specs, APIs, and source code—not just verbal guidance
• Iterate quickly based on technical reviews and feedback
• Follow established style guides, terminology, and information architecture

Deliverables

• Endtoend integration guides (getting started → advanced flows)
• Reference documentation (API endpoints, parameters, errors)
• Code samples and diagrams (where appropriate)
• Update and version docs alongside product releases

What success looks like

• Faster developer onboarding and time to first transaction
• Fewer “how do I integrate?” support questions
• Documentation that is publishready, scalable, and reusable across teams and channels

Experience Requirements

• Proven experience as a technical writer for APIs, platforms, or developer products
• Strong understanding of REST APIs, JSON, authentication flows, and webhooks
• Experience documenting integration guides and reference documentation
• Comfortable working from technical specs, API definitions, and source code
• Prior experience in payments or financial services
• Experience at digital-first players (e.g. stripe, adyen, payoneer, marqeta) is a plus
• Familiarity with developer portals / docs-as-code workflows (e.g., Git, Markdown, OpenAPI)
• Able to collaborate effectively with engineering and product teams
• Track record of producing clear, high-quality, externally published documentation