Job Title: Technical Writer
Location: Berkeley Heights, NJ
About Us:
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. Our current focus and innovation in Digital Hyper expansion TM offers nearly limitless opportunities for career growth.
About Role:
What to expect
Translate complex technical concepts into clear, clientready documentation for developers and partners
Produce and maintain API docs, SDK guides, integration walkthroughs, and FAQs
Ensure docs are accurate, consistent, and aligned with product behavior and supported use cases
Apply a developer-first mindset: clarity, examples, edge cases, and common pitfalls
Create content that supports self-service integration and reduces support dependency
How they ll work
Partner closely with product, engineering, and developer experience teams
Intake requirements from specs, APIs, and source code not just verbal guidance
Iterate quickly based on technical reviews and feedback
Follow established style guides, terminology, and information architecture
Deliverables
Endtoend integration guides (getting started advanced flows)
Reference documentation (API endpoints, parameters, errors)
Code samples and diagrams (where appropriate)
Update and version docs alongside product releases
What success looks like
Faster developer onboarding and time to first transaction
Fewer how do I integrate? support questions
Documentation that is publishready, scalable, and reusable across teams and channels
Experience Requirements
Proven experience as a technical writer for APIs, platforms, or developer products
Strong understanding of REST APIs, JSON, authentication flows, and webhooks
Experience documenting integration guides and reference documentation
Comfortable working from technical specs, API definitions, and source code
Prior exposure to payments, fintech, or B2B SaaS platforms a plus
Familiarity with developer portals / docs-as-code workflows (e.g., Git, Markdown, OpenAPI)
Able to collaborate effectively with engineering and product teams
Track record of producing clear, high-quality, externally published documentation
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