Job Title: Back Office Loan Modification Specialist
Location: Cincinnati, OH (Hybrid)
Duration: FTE/ Direct Hire
Job Summary
The Back Office Loan Modification Specialist is responsible for reviewing, processing, and implementing loan modification requests for auto finance customers experiencing financial hardship. This role ensures all modifications comply with company policies, regulatory requirements, and customer agreements while maintaining data accuracy and operational efficiency. The position operates in a non-customer-facing capacity, supporting front-line teams and ensuring seamless execution of loan restructuring activities.
Key Responsibilities
Loan Modification Processing
- Review and evaluate loan modification requests and supporting documentation.
- Assess eligibility based on established guidelines, policies, and risk parameters.
- Process approved modifications including term extensions, payment deferrals, interest rate adjustments, or restructures.
- Ensure timely and accurate updating of loan servicing systems.
Documentation & Compliance
- Verify completeness and accuracy of borrower documentation (income proof, hardship details, etc.).
- Ensure all modifications are compliant with internal policies and applicable regulatory requirements.
- Maintain detailed records of modifications, decisions, and approvals for audit purposes.
- Support internal and external audits by providing required documentation and reports.
Data Management & System Updates
- Accurately input and maintain loan data in servicing platforms.
- Perform quality checks and reconciliations to ensure data integrity.
- Identify discrepancies and resolve issues proactively.
Collaboration & Support
- Work closely with customer service, collections, and underwriting teams to facilitate loan modifications.
- Provide back-office support for escalations and exception requests.
- Participate in process improvements and workflow enhancements.
Required Qualifications
High School Diploma or equivalent
2–4 years of experience in loan servicing, collections, auto finance, or financial operations.
Experience handling loan modifications, restructuring, or hardship programs is preferred.
Strong knowledge of loan servicing systems and processes.
Key Skills & Competencies
Strong analytical and decision-making skills.
High attention to detail and accuracy.
Knowledge of auto finance products and loan structures.
Familiarity with regulatory guidelines related to lending and servicing.
Proficiency in MS Excel and loan servicing platforms.
Ability to manage high-volume workloads and meet deadlines.
Strong organizational and documentation skills.
Effective communication and cross-functional collaboration abilities.
Preferred Qualifications
Experience in auto finance or captive finance companies.
Knowledge of collections strategies and delinquency management.
Exposure to process improvement methodologies (Lean, Six Sigma, etc.).
Key Performance Indicators (KPIs)
Loan modification turnaround time.
Accuracy and quality of processed modifications.
Compliance adherence rate.
Volume of cases processed per period.
Error/rework rates.
Work Environment
Primarily back-office, non-customer-facing role.
Fast-paced, deadline-driven environment.
May require extended hours during peak volumes
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