Installation Specialist I

DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide.

Overview

The Installation Specialist is responsible for installing DSS and partner company software at client sites, both on-site and remotely. This role requires a disciplined, efficient, and logical approach to all assigned tasks while ensuring installations are completed accurately and on schedule. The Installation Specialist also represents DSS, Inc. in a professional and positive manner, maintaining strong working relationships with clients and internal team members. Extensive travel required (road warrior role) Travel primarily to the East and Central Coast.

Local Candidates Only: This is a hybrid role requiring onsite work at our North Palm Beach, FL office two days per week.

What We Offer:

• Supportive, collaborative, and mission-driven team environment
  
• Opportunities for skills development, certifications, and career growth
  
• Meaningful work that directly impacts healthcare delivery and patient outcomes
  

The Installation Specialist I will:

• Installs DSS and partner company's products into our client's computer systems either on-site or remotely.
  
• Coordinates and provides installation and follow-up services to internal and external clients on the products they are assigned.
  
• Installs and maintains current versions of DSS and partner company's products on the DSS Installation Services test lab environment.
  
• Collects all necessary information necessary to certify the readiness of sites for installation.
  
• Attends pertinent kick-off and conference calls regarding the installation.
  
• Creates, maintains, and updates documentation including installation manuals, certification forms, user lists, and reference guides.
  
• Writes and submits accurate and thorough installation reports in a timely manner (within 48 hours, 2 workdays).
  
• Works with product teams to develop documentation and workflow for the installation of new or updated software.
  
• Serves as subject matter expert for one or more products as assigned.
  
• Maintains and updates Jira Projects and sub-tasks for Installation Services.
  
• Performs training classes to internal clients on products that are lead-on.
  
• Travel a minimum of 24 weeks per year, which may include weekend travel. Travel could entail being out 2-3 complete weeks. Travel will be booked according to DSS' policy. Travel on short notice when deemed necessary.
  

Essential Duties:

• Provides feedback to management on ways to improve efficiencies in Installation Services
  
• Other duties as defined by the Senior Manager, Government Installation Services.
  

Conditions of Employment:

• Must be able to pass a Federal background check
  
• Must be determined suitable for federal employment
  

Security and Privacy Responsibilities:

Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make reasonable accommodation as needed.

Required Skills:

• Installation of software that is proprietary in nature.
  
• Client installation and technical support or customer-facing support activities.
  
• Supporting, troubleshooting, and configuring MS Windows-based operating systems (Server 2019/2022, Windows 10/11, etc.)
  
• Configuring, supporting, and troubleshooting networks, printers, and scanners.
  
• Understands new applications of a proprietary nature.
  
• Manages multiple concurrent projects.
  
• Works effectively (maintaining accuracy and sensitivity) under tight timelines and schedules.
  
• Senses the importance or impact of issues and situations and takes appropriate actions.
  
• Organizes time effectively while identifying barriers to progress, proposing solutions, and setting priorities.
  
• Excellent interpersonal, verbal, and written communication skills and etiquette
  
• Excellent detail and organizational skills
  
• Ascertains the technical skill level of the client and adjusts the level of assistance to meet their requirements.
  
• Proficient in Microsoft Office Products (Word, Excel, Outlook, PowerPoint)
  
• May be subject to travel up to 50% of the year after training as directed by management.
  

Preferred Skills:

• Skills working with any of the following:
  
  • Electronic Medical/Health Record Systems, or hospital IT systems
    
  • Linux Operating System (Red Hat, etc.)
    
  • Thin Client technologies (RDS, Citrix, etc.)
    
  • Microsoft IIS
    
  • Microsoft Windows Server
    
  • Microsoft SQL Server
    
  • Virtual Server Technology (VMware, etc.)
    
• Project Management skills
  
  • Technical writing ability
    

Education:

• Required: Equivalent combination of work experience and\or education is considered.
  
• Desired: Bachelor's degree in a relevant field of study.
  
  • Advanced degree or applicable advanced training.
    

Certification(s), Licenses:

• Required:
  
  • Microsoft Certified Solutions Expert (MCSE)
    
  • Microsoft Certified Solutions Associate (MCSA)
    
• Desired: Applicable industry certifications such as CompTIA, ITIL, Cisco, etc.
  

Years of experience in a similar role:

• Required: 1 + years of experience in a similar role performing software installation on-site at a customer location or via remote technologies.
  
• Desired: 3+ years of experience in a similar role performing software installation on-site at a customer location or via remote technologies
  

Compensation:

Salary at DSS Inc.is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $65,000.00 to $75,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of DSS Inc. total compensation package for employees.

Physical Demands:

Standing

5% to 70% per day

Sitting

30% to 85% per day

Walking

5% to 60% per day

Stooping

2% to 5% per day

Lifting

2% per day lifting up to 20 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.)

Computer Work

75% to 80% per day

Telephone Work

10% to 15% per day

Reading

25% to 40% per day

Other, please specify

Travel unassisted up to 50% per year, via common carrier and/or automobile.

DSS Inc. is an Equal Opportunity Employer.

If you need an accommodation seeking employment with DSS, Inc., please email or call . Accommodations are made on a case-by-case basis.