Top Skills' Details
1. 6+ years working in and troubleshooting enterprise OpenShift (Kubernetes), AAP (Ansible Automation Platform), and/or RHEL environments.
2. High level of RH OS (RHEL and other flavors) experience and using tools such as curl, strace, wireshark, and kernel crash analysis.
3. Must be a self starter - they want someone that wants to better themselves to better support clients.
Certification requirements: Must have a minimum of 1 of these active certifications: For this Sr. level role we would like at least an RHCE
RHCSA, RHCE, Red Hat OpenShift Certified Specialist in OpenShift Administration, Red Hat Certified Specialist in Ansible Automation, Certified Kubernetes Administration
Description
Environment
This team is a Technical Support organization supporting enterprise open-source and cloud-native technologies within government entities. It is a newer team currently being built out, offering an opportunity to join at the ground level with strong potential for long-term growth as the organization expands.
Team
This is not an engineering or build-focused role. The team functions as a high-level technical escalation point for customers experiencing issues with supported platforms and products. When customer engineering teams are unable to resolve complex problems, this team steps in to diagnose and drive resolution.
Customer interaction is a critical aspect of the role. Team members support customers via phone, email, and chat, ensuring issues are addressed efficiently and professionally. Candidates with a background in build or implementation engineering should be aware that this position is strictly support-focused, not responsible for designing or building environments.
Long-term, individuals who perform well may have the opportunity to transition into more traditional engineering roles within the organization, but this position itself is not a product development or engineering team.
Position Overview
The client is building out a Senior Technical Support team to support federal customers. This role serves as the first line of advanced technical support for customers using enterprise Linux, container platforms, automation tools, and cloud-native technologies.
Day-to-day responsibilities include actively working customer support queues, resolving backlog tickets, and participating in structured training programs. The client provides extensive onboarding and ongoing training, including access to a comprehensive online learning portal.
Once fully ramped up, team members will participate in an on-call/pager rotation. Core working hours follow a standard business schedule, with compensation provided for on-call coverage.
Job Type & Location
This is a Contract to Hire position based out of Raleigh, NC.
Pay and Benefits
The pay range for this position is $59.00 - $64.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005955226
- Posted 21 hours ago
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