Senior D365 F&O Support Engineer

Senior D365 F&O Support Engineer
DETAILS
Location: 100% Remote
Position Type: 6M C2H
Hourly / Salary: to $160K (based on experience)

JOB SUMMARY
Vaco is currently seeking a Senior D365 F&O Support Engineer for a 6M C2H opportunity that is 100% remote.  The Senior D365 F&O Support Engineer will serve as a senior-level production support and escalation resource responsible for maintaining operational stability, incident resolution, and continuous improvement initiatives across large-scale D365 F&O environments. The Senior D365 Support Engineer will function as a Tier-3 escalation owner, leading advanced troubleshooting efforts, root cause analysis, and permanent remediation activities supporting mission-critical global D365 F&O implementations. The Senior D365 Support Engineer will partner closely with functional teams, infrastructure engineering teams, Microsoft support organizations, and client stakeholders to resolve complex production issues impacting enterprise ERP operations while driving monitoring, optimization, automation, and operational maturity initiatives. The Senior D365 Support Engineer is a highly technical support engineering opportunity requiring deep D365 F&O architecture expertise, advanced X++ development knowledge, Azure platform experience, SQL performance optimization capabilities, and strong production support leadership within enterprise-scale ERP environments.

• Senior D365 Support Engineer – 70–80% Tier-3 D365 F&O Production Support / Troubleshooting / Performance Engineering (hands-on) | 20–30% Leadership / Operational Improvement / Mentorship / Incident Coordination
• Tier-3 Escalation Ownership / Production Stability – Lead Resolution of Critical Production Incidents / Drive Permanent Corrective Actions / Reduce System Recurrence Issues / Support Operational Continuity Across Enterprise ERP Environments
• Production Incident Management – Investigate High-Severity System Issues / Coordinate Major Incident Response Activities / Perform Root Cause Analysis / Lead Post-Incident Reviews and Preventive Improvement Initiatives
• ERP Environment Reliability / Optimization – Improve Platform Stability / Optimize Batch Processing / Address Performance Bottlenecks / Support Data Integrity / Drive Application Health Improvements
• Production Deployments / Release Support – Coordinate Hotfix Validation / Deploy Production Changes / Support Release Activities Across Sandbox and Production Environments / Maintain Deployment Readiness
• Cross-Functional Technical Coordination – Partner with Functional Teams / Infrastructure Teams / Client Stakeholders / External Support Organizations during Escalations / Critical Production Events
• Monitoring / Operational Readiness – Enhance Monitoring Coverage / Improve Alerting Capabilities / Develop Operational Runbooks / Strengthen Preventive Operational Processes
• Enterprise Managed Services Support Model – Serve Global ERP Operations / Support Large-Scale D365 F&O Environments / Contribute to Long-Term Platform Stability / Service Delivery Objectives
• Leadership / Technical Guidance – Mentor Mid-Level Engineers / Provide Escalation Support / Share Technical Guidance / Strengthen Team Support Capabilities
• On-Call / Critical Response Coverage – Participate in Structured On-Call Rotation Supporting High-Priority Operational Events and Production Service Restoration Activities

JOB REQUIREMENTS

• D365 Support (8+ years | advanced hands-on) – Supporting Microsoft Dynamics AX / D365 F&O Environments | Deep Experience Resolving Complex Technical Issues Across Enterprise ERP Platforms / Large-Scale Production Systems / Multi-Company Deployments
• Tier-3 Production Support / Critical Incident Resolution (advanced) – Supporting High-Impact Production Environments / P1/P2 Incident Resolution / Escalation Ownership / Root Cause Analysis / Permanent Corrective Action Development / Major Incident Troubleshooting / Production Stability Initiatives
• D365 F&O Development / Customization (expert-level) – X++ Development / Extensions Framework / Event Handlers / Chain-of-Command / Custom Extension Troubleshooting / Code Investigation / Application-Level Issue Resolution
• D365 F&O Platform Architecture (expert understanding) – D365 F&O Architecture / Metadata Model / Batch Framework / Data Entities / Security Configuration / ERP Platform Administration / Environment Stability Support
• Diagnostics / Troubleshooting Tooling (advanced hands-on) – Trace Parser / PerfTimer / X++ Profiler / SQL Server Profiler / LCS Diagnostics / LCS Environment Monitoring / Azure Monitoring Services / Application Insights / Azure Diagnostics / Performance Investigation Tooling
• Database Performance / Query Optimization (advanced) – SQL Server Performance Tuning / Azure SQL / Query Optimization / Query Tuning / Index Management / Data Validation / Performance Troubleshooting / Batch Processing Optimization
• Azure Integration / Cloud Platform Technologies – Logic Apps / Service Bus / Azure Functions / DataFactory / Azure Integration Services / Azure Monitoring / Enterprise Integration Troubleshooting
• DevOps / Deployment / ALM – Azure DevOps Pipelines / ALM Practices / Lifecycle Services (LCS) / Deployable Packages / Production Deployments / Sandbox Deployments / Release Coordination / Hotfix Deployment Support
• Production Support / Environment Stability Experience – Supporting Mission-Critical Production Systems / Large Enterprise ERP Environments / High Availability Platforms / System Performance Optimization / Preventive Stability Improvements
• Cross-Functional Technical Collaboration – Partnering with Functional Teams / Infrastructure Engineering Teams / Client IT Stakeholders / Microsoft Support Organizations / Escalation Coordination / Major Incident Communication
• Operational Excellence / Service Reliability – Monitoring / Alerting / Operational Runbooks / Preventive Controls / Post-Mortem Documentation / Continuous Improvement Initiatives / Incident Reduction Strategies
• Leadership / Technical Mentorship – Tier-3 Escalation Leadership / Technical Guidance / Mid-Level Engineer Mentorship / Knowledge Sharing / Support Team Enablement

PRFEFERRED (not required)

• MS Certifications – MB-500 / MB-700 / MB-920, etc.
• Managed Services / Enterprise Support – Microsoft Partner Managed Services / Enterprise Support Organizations / Large-Scale ERP Support Operations
• Global ERP Environment Experience – Global D365 F&O Implementations / High Transaction Volume ERP Systems / Multi-Regional Production Support Environments
• IT Service Management Frameworks – ITIL Practices / Service Management Framework Experience

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.