Associate Technical Support Specialist

Work Flexibility: Hybrid

Schedule:

• 1st Shift: Mon - Fri, 11am - 7pm
• Hybrid: In office 3x/week, Mon - Weds
• Overtime based on business needs

What you will do

• Provide timely, professional support to customers via phone and voicemail, addressing service and technical inquiries.
• Investigate and troubleshoot product issues, partnering with field service representatives to support effective resolution.
• Initiate, track, and maintain service documentation in accordance with customer contracts, company standards, and regulatory requirements.
• Accurately log all service calls, customer interactions, and equipment details using standardized data entry processes and approved systems.
• Utilize internal software and technical tools to access product information, maintain records, and support service coordination.
• Support technical support call loops and email inquiries, including part number lookups and service-related requests.
• Complete required training and achieve certification across assigned product lines within the first 12 months.
• Monitor, document, and report service activity and productivity metrics; identify issues and support root cause analysis and corrective actions.
• Contribute to a collaborative, quality-driven team environment by participating in standardized work development, continuous improvement initiatives, and cross-functional teamwork.

What you need

Required

• High School Diploma or GED
• Two (2)+ years relevant work experience

Preferred

• Technical, maintenance, mechanical experience
• Customer service experience with technical aspects

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.