Technical Account Engineer

Berkeley, CA, US • Posted 1 day ago • Updated 1 day ago

Full Time

No Travel Required

On-site

$0 - $1/yr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Hardware Support
Storage
Technical Support
Dell

Summary

RedLine Performance Solutions (RedLine) has been in the HPC solutions engineering services business for over 25 years and is consistently determined to keep the "bar of excellence" quite high for new hires. This enables RedLine to accomplish what other firms cannot and promotes a high level of staff retention. We offer services ranging from full life cycle HPC systems engineering to remote managed services to HPC program analysis.

RedLine is looking for a Technical Account Engineer to join our team. The Technical Account Engineer serves as the primary on-site technical resource responsible for supporting enterprise hardware systems for a new, flagship HPC cluster and managed infrastructure located at Lawrence Berkeley National Laboratory. This role provides end-to-end ownership of incident resolution, warranty services, and system reliability, working closely with customers and internal teams to ensure high availability and operational stability in mission-critical environments.

Job Responsibilities:

Serve as the on-site support resource for warranty service activities and managed IT assets, owning incidents from identification through resolution as part of a 24x7x365 support team
Diagnose, troubleshoot, and repair enterprise hardware; support the dispatch, delivery, installation, replacement, and return of parts; and deliver software updates including applications, firmware, BIOS, drivers, and diagnostics
Support Dell hardware infrastructure integrated with the VAST storage solution while proactively identifying risks, resolving potential system issues, and recommending actions to improve availability and reliability
Open, update, monitor, document, report on, and close incident tickets, ensuring timely escalation and coordination with engineering, vendors, and support partners
Partner directly with customers to ensure issue resolution and satisfaction, and provide detailed technical input to the Lead Technical Account Manager (TAM) on account health, service activity history, lifecycle management items, risk mitigation recommendations, and progress of upgrades and enhancements

Job Requirements:

Ability to work on-site in Berkeley, California, five days per week
10+ years of experience in systems support, hardware engineering, or infrastructure operations
Strong hands-on experience with enterprise hardware troubleshooting and repair
Experience working with incident management and ticketing systems
Ability to work independently in a customer-facing, on-site role
Willingness to participate in a 24x7x365 on-call or support rotation

Preferred Skills:

Linux based High Performance Computing (HPC) experience
HPC cluster management (e.g. Bright, xCAT, HPCM)
Experience supporting Dell enterprise hardware platforms
Familiarity with large-scale storage or high-availability environments

To learn more about what makes RedLine a great place to work, please visit our website at

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115922
Position Id: 8889603
Posted 1 day ago

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Technical Account Engineer

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Job Details

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Summary

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