Job#: 3032871 Job Description: Executive IT Services Specialist role supporting Vanguard's C-suite, Board members, and senior leadership. This is a white-glove, hands-on position focused on delivering seamless, secure technology experiences for VIP users in a large enterprise environment.
Location: On-site in Wayne, PA
Rate: Let's Discuss!
Length: 12+ Month contract, Option to convert PERM after 6 months
Key responsibilities:- Provide priority, concierge-level IT support for ~200 executives and principals
- Own end-to-end support for Windows/macOS devices, iOS (iPhone/iPad), and executive AV
- Support Microsoft 365 workloads and executive collaboration platforms (Teams, Zoom)
- Perform proactive maintenance, patching, and device lifecycle management
- Troubleshoot complex desktop, mobile, VPN, Wi-Fi, and conferencing issues under pressure
- Serve as a trusted IT advisor with strong discretion and executive presence
- Partner with Network, Security, and Enterprise IT teams for escalations
- Participate in on-call rotations and ~15-25% travel for board meetings and executive events
Technical environment & tools (hands-on):- Operating Systems: Windows 10/11, macOS
- Mobile Platforms: iOS (iPhone/iPad); Android exposure preferred
- Endpoint & MDM: Microsoft Intune, Jamf Pro
- Productivity & Collaboration: Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), OneDrive, SharePoint
- Video Conferencing & AV: Microsoft Teams Rooms, Zoom, Google Meet, executive conference room AV
- Identity & Access: Azure AD / Entra ID, MFA, conditional access
- Networking: VPN clients, enterprise Wi-Fi, basic LAN/WAN troubleshooting
- Security: Endpoint security tools, encryption, executive data protection best practices
- Hardware: Laptops/desktops, mobile devices, docks, peripherals, and executive accessories
Ideal background:- Several years IT support experience; supporting C-suite / VIP users
- Strong Windows, macOS, and iOS experience in enterprise environments
- Proven executive-facing support with high discretion and urgency
- Certifications such as CompTIA, ITIL, Microsoft, or Apple are a plus
The role is onsite in Wayne, PA and supports leaders whose technology must work flawlessly at all times.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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