Datacenter Field Operations Technician

Job Title: Datacenter Field Operations Technician
Visa: F1, H1B  and USC
Location: New Albany, OH (Onsite)

About the Role
We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You''''ll join a 24×7 on-site team working alongside engineering, facility, and supply-chain partners.

Shift & Work Model

• On-site only (Eastern Time); remote not available
• 24×7 coverage across three 8-hour shifts: Day (07:00–15:00 ET), Swing (15:00–23:00 ET), Graveyard (23:00–07:00 ET)
• 5 days on / 2 days off, 40 hrs/week
• Shift differentials apply for Swing and Graveyard
• Rotating on-call for emergency response

Required Technical Skills

• Expert-level structured cabling (copper & fiber: Cat6A, OM4, OS2, MPO/MTP)
• Fiber optics: splicing, termination, OTDR testing, connector inspection/cleaning
• Rack & stack: installation, cable management, labeling standards
• Hardware handling: switch/router install, line card insertion, optics (ESD compliant)
• Testing tools: OTDR, optical power meter, VFL, loopback adapters, cable certifiers
• Layer 1 physical troubleshooting (light levels, fiber breaks, bad connectors)
• Ticketing/workflow management systems
• Liquid cooling systems (AALC) familiarity preferred

Experience

• 2–5 years in data center cabling, network hardware installation, or telecom
• Hands-on fiber optic installation/testing in enterprise or hyperscale environments
• Large-scale rack deployment experience (50+ racks)
• Data center environment familiarity (hot/cold aisle, raised floor, cable tray)
• AALC liquid-cooled rack experience preferred
• Barcode scanning / asset management workflow experience preferred

Preferred Qualifications

• BICSI certification (Installer/Technician) or equivalent
• OSHA 10/30 certification
• Hyperscale, multi-tenant, or campus-scale data center background
• DCIM/ticketing tool familiarity
• Telecom carrier ops or large enterprise network repair background

Physical Requirements

• Lift 50+ lbs repeatedly
• Work at height (lifts, ladders) and in confined/hot spaces with PPE
• Work in 75–85°F data halls
• Stand/walk 10–12 hour shifts
• Fine motor skills for connector/optics handling
• Wear required PPE for extended periods

Core Responsibilities

• Rack turn-up/turn-down: receiving, unpacking, rack/stack, cabling, energization, decommissioning
• FE/BE cabling to fabric and spine/aggregation switches; goalpost cable routing
• Circuit QA/QC: loopback testing, OTDR/power meter/VFL fiber testing, PON validation, cable cleaning
• Break/fix: diagnose and repair copper/fiber circuits, replace hardware (switches, linecards, optics) per MOP, hot-swaps per SLA (P0–P7)
• Preventive maintenance (ISPM), fiber cleaning campaigns, power QA support
• Safety compliance: EHS standards, LOTO procedures, PPE, ESD compliance, personnel lift safety
• Cross-functional coordination with Provisioning, Facility Ops, PMs, and supply chain