Key Responsibilities
Act as L3 escalation point for macOS incidents and problems, owning high-severity issues through resolution, including detailed root-cause analysis.
Administer and optimize Mobile Device Management (MDM) platforms (e.g., Jamf, Workspace ONE) at enterprise scale.
Develop and maintain scripts and automation to reduce operational overhead, accelerate remediation, and improve endpoint telemetry.
Collaborate with Security, Networking, and Service Desk teams to standardize solutions, enhance knowledge base content, and uplift L1/L2 capabilities.
Monitor endpoint fleet health, track KPIs (compliance, patching, incident trends), and drive continuous improvement initiatives.
Support cross-platform environments, including interface with Windows teams, and provide assistance for VDI/Citrix environments as needed.
Produce and maintain high-quality documentation, runbooks, and change records; actively contribute to change and release management processes.
________________________________________
Required Qualifications & Experience
5+ years of hands-on experience in Desktop Support and macOS engineering.
5+ years of experience managing MDM platforms (Jamf, Workspace ONE) in large enterprise environments (10,000+ devices).
Strong expertise in the Apple ecosystem, including:
o Apple Business Manager (ABM)
o Automated Device Enrollment (ADE)
o Volume Purchase Program (VPP)
o Configuration profiles and policy frameworks
Advanced troubleshooting skills across:
o Networking, Wi-Fi, VPN
o Identity/SSO and authentication
o Certificates and endpoint security
Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear communication.
Proven stakeholder management and cross-functional collaboration skills.
________________________________________
Preferred Skills (Optional)
Experience with scripting (Bash, Python) for macOS automation.
Familiarity with security compliance frameworks and endpoint hardening.
Exposure to hybrid enterprise environments (macOS, Windows, VDI).
Never miss an opportunity! Create an alert based on the job you applied for.
