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Systems Operations Manager

Remote • Posted 4 hours ago • Updated 4 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

74 Weeks

Remote

Depends on Experience

Quebec solutions inc

Fitment

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Job Details

Skills

ITIL4
ITSM
Cloud/Platform Operations
Security Compliance
Enterprise Service Delivery
IT Operations
Infrastructure Leadership

Summary

Hiring: Systems Operations Manager – IT Infrastructure & Service Delivery

Location: Remote – United States
Job Type: Full-Time

We are looking for an experienced Systems Operations Manager to lead enterprise IT operations, system reliability, service delivery excellence, and technical governance. This role will drive operational stability, modernization initiatives, incident management, and continuous improvement across complex, regulated environments.

The ideal candidate will have strong experience in IT Operations, Infrastructure Leadership, ITIL4, ITSM, Cloud/Platform Operations, Security Compliance, and Enterprise Service Delivery.

Key Responsibilities:

🔹 Operational Oversight & System Reliability

Own end-to-end system availability, performance, monitoring, and operational continuity
Lead incident response, escalation management, and service restoration activities
Drive Root Cause Analysis (RCA) and corrective actions for P1/P2 incidents
Ensure patching, upgrades, defect tracking, and production stability
Improve observability, monitoring, and operational processes

🔹 Technical Leadership & Modernization

Guide infrastructure modernization, cloud readiness, virtualization, and platform improvements
Partner with architecture and engineering teams on scalable solutions
Support DevOps, automation, integration, and platform transformation initiatives
Drive security improvements, vulnerability remediation, and disaster recovery planning

🔹 ITSM & Service Delivery Management

Lead Incident, Problem, Change, and Request Management processes
Implement ITIL4-based service management practices
Manage SLAs, KPIs, operational reporting, and service improvements
Support Major Incident Management (MIM) communication
Coordinate L2/L3 support teams and external providers
Support CAB reviews, production releases, and DR exercises

🔹 Compliance & Governance

Ensure compliance with:
- HIPAA
- SOC controls
- Enterprise security standards
- Internal audit requirements
Support security audits and risk remediation activities

🔹 Stakeholder & Leadership Responsibilities

Act as a technical liaison between business, clients, and engineering teams
Participate in governance meetings, service reviews, and operational planning
Mentor technical teams and promote ownership, accountability, and continuous improvement

Required Skills & Qualifications:

✅ 10+ years of experience in IT Systems Engineering, Infrastructure, or Operations Leadership
✅ 5+ years in technical leadership / service delivery management roles
✅ Strong knowledge of:

ITIL4 / ITSM frameworks
Incident, Problem, Change Management
Enterprise infrastructure operations
Cloud and hybrid environments
Monitoring and observability platforms
Disaster Recovery planning

✅ Experience with:

RCA and Major Incident Management
Security vulnerability remediation
SOC audits and compliance frameworks
Service delivery reporting and SLA management

Preferred Experience:
⭐ Healthcare / Medicare MIS environments
⭐ Regulated industry experience
⭐ PMP / ITIL certification preferred

📩 Interested candidates please share your updated resumeThanks & Regards,
Sapna Daniel- Lead – US IT Recruitment
✉️ |🔗 LinkedIn: sapna-daniel1a8512140

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91128875
Position Id: JB-O4PDJ711
Posted 4 hours ago

Company Info

About Quebec solutions inc

Quebec Solutions Inc. (QSI) is an IT technology company established in 2015 and headquartered in Plano, TX. QSI is a leading global IT solutions provider and system integrator serving customers throughout the United States. The company offers wide-ranging technology solutions that encompass product design, project management, technology architecture, systems development, and quality assurance including advanced services related to performance optimization, systems security implementation, and deploying state-of-the-art artificial intelligence capabilities.

QSI enables businesses to fulfill their vision, execute their business strategy, and streamline their existing processes to maximize efficiencies and remove bottlenecks in their systems development life cycle. To withstand the current competitive technology solution provider marketplace, our organization combines experience gained from years of investments in research and development, strong product knowledge, and in-depth technical capabilities with providing cost-effective models such as outsourcing and dual-shore development.

QSI is a leader in offering Information technology services and solutions. We offer a wide range of services including Application Development, Application Maintenance, ERP and CRM Implementations, Testing, and System Integration. We develop and provide corporate solutions for handling mission-critical applications.

QSI provides the kind of vision, business strategy, and processes that clients expect from a global business consulting firm, and we combine it with the cost-effective resources of a highly skilled dual-shore development and outsourcing organization. To withstand the current competitive technology solution provider marketplace, our organization combines experience gained from years of investments in research and development, strong product knowledge, and in-depth technical capabilities with providing cost-effective models such as outsourcing and dual-shore development.

QSI is a well-known leader in offering Information technology services and corporate solutions that handle mission-critical systems and processes. In addition to traditional software development services, we offer advanced capabilities that involve management, development, deployment, and maintenance of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) Implementations, and highly resilient & performant environments. Our clients can be assured of receiving state-of-the-art yet cost-effective technical capabilities with the help of our experienced management team and well-seasoned professionals.

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