IT Field Technician

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Ensures the performance and reliability of key operational hardware and software used by distribution center teams. Resolves moderately complex issues escalated by lower level technicians. Performs IT-related technical and field engineering tasks, including providing support for computer systems and peripherals.

Major Tasks, Responsibilities, and Key Accountabilities

• Serves as the primary point-of-contact for IT-related issues for distribution center associates in an assigned region.
• Partners with corporate IT teams for on-site efforts, including work related to networking, telephony, and software and hardware upgrades.
• Provides escalated computer support services for inbound inventory, outbound shipping, and product delivery operations.
• Tests hardware and software to ensure proper functionality, including computers, printers, peripherals, handheld computers, and telephones. Maintains and upgrades systems as needed.
• Sets up computers and installs various applications and programs.
• Provides technical support for hardware and software issues. Assesses hardware and software to identify problems. Manages and resolves moderately complex issues escalated by lower level technicians.
• Records work in work-ticket system to maintain measurable support metrics per site.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
• Typically requires overnight travel 20% to 50% of the time.

Education and Experience

• HS Diploma or GED required. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• This position supports our Doraville office ON-SITE and locations nationwide remotely.
• Remote Technical Support experience with a consistently positive Customer Service attitude.
• Experience with Executive Support.
• 2+ years working with PC Laptops and Desktops.
• MAC device support experience.
• CompTIA A+ or Network+ certification.
• Zoom/Zoom Rooms, Zebra Printer and Active Directory support.
• Experience supporting and troubleshooting conference room technology and AV systems.
• Advanced troubleshooting of Zoom conferencing issues.
• Remote management of print servers.
• IT support.
• Onsite role: 5 days at Doraville location

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