SAP Service Now Project Manager

, we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects.

Responsibilities / Experience

• Managed end-to-end delivery of multiple AI and enterprise software programs (Workday, FST, Phoenix AI) under the University PMO framework coordinating 6+ cross-functional teams across engineering, QA, and business units.
• Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
• Established Jira and Confluence KPI tracking for bug closure, velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
• Introduced structured change management and risk control processes using risk logs and technical debt registers, reducing scope creep by 20% and accelerating ticket closure by 15%.
• Used Agile/hybrid best practices daily standups, biweekly sprint retrospectives, and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.

Qualifications/Required Skills:

• 10-12 years of strong hands-on project management experience with 4+ years managing SAP projects.
• Program Leadership: Agile, Waterfall, Scrum Delivery,
• Roadmapping, Stakeholder Reporting, KPI/OKR Tracking,
• Change Management, Risk Mitigation, Cross-Functional Coordination
• Tools: Jenkins, Asana, Git, Jira, Confluence, ServiceNow, Smartsheet, MS Project, Postman, Tableau

Behavioral Skills:

• Excellent Communication skills and collaboration skills
• Ability to propose and implement improvements in the system
• Ability to work with cross-functional stakeholders