SAP Service Now Project Manager

Sunnyvale, CA, US • Posted 13 days ago • Updated 13 days ago

Full Time

On-site

$120,000 - $160,000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

Program Portfolio & Delivery Management
Program & Delivery Management
SAP & ServiceNow Functional Understanding
Agile / Hybrid Delivery Leadership
DevOps & Release Coordination

Summary

, we are looking for passionate SAP Service Now Project Managers with excellent technical and communication skills managing Engineering projects.

Responsibilities / Experience

Managed end-to-end delivery of multiple AI and enterprise software programs (Workday, FST, Phoenix AI) under the University PMO framework coordinating 6+ cross-functional teams across engineering, QA, and business units.
Collaborated with technical leads to refine business requirements into system design and validation for Java microservices ensuring seamless migration and 30% reduction in functional defects.
Established Jira and Confluence KPI tracking for bug closure, velocity and sprint health achieving 25% improvement in on-time resolution and better transparency across releases.
Introduced structured change management and risk control processes using risk logs and technical debt registers, reducing scope creep by 20% and accelerating ticket closure by 15%.
Used Agile/hybrid best practices daily standups, biweekly sprint retrospectives, and backlog grooming driving on time sprint completion rate and continuous improvement across delivery cycles.

Qualifications/Required Skills:

10-12 years of strong hands-on project management experience with 4+ years managing SAP projects.
Program Leadership: Agile, Waterfall, Scrum Delivery,
Roadmapping, Stakeholder Reporting, KPI/OKR Tracking,
Change Management, Risk Mitigation, Cross-Functional Coordination
Tools: Jenkins, Asana, Git, Jira, Confluence, ServiceNow, Smartsheet, MS Project, Postman, Tableau

Behavioral Skills:

Excellent Communication skills and collaboration skills
Ability to propose and implement improvements in the system
Ability to work with cross-functional stakeholders

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 501494924
Position Id: 8889961
Posted 13 days ago

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