Connex Support Lead Engineer Hybrid

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Mentorship
EMS
Element Management System
Enform
Enscribe
FUP
INSPECT
Continuous Improvement
DDL
Decision-making
Documentation
Network
Analytical Skill
BIND
COBOL
Collaboration
Conflict Resolution
Customer Service
SQL
Switches
TACL
TAL
Tandem
Operational Efficiency
Problem Solving
Programming Languages
Root Cause Analysis

Job Details

Must Have's:
1. Extensive hands-on experience with Connex switch, transaction processing & their associated component

2. Expertise in TAL, COBOL, S-COBOL, and TACL programming languages. Experience in using the Tandem utilities like FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, Pathway concepts,

3. Experience with Connex knowledge on PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, Prognosis


JD:
Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems.
Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.
Act as the first point of escalation for complex or high-priority customer issues.
Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.
Drive root cause analysis and implement preventive measures for recurring incidents.
Maintain and update operational documentation, runbooks, and support procedures.
Strong analytical, problem-solving, team collaboration and decision-making skills.


Years of Experience: 10.00 Years of Experience

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