Connex Support Lead Engineer Hybrid

Hybrid in Houston, TX, US • Posted 60+ days ago • Updated 5 days ago

Contract Corp To Corp

Contract W2

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Mentorship
EMS
Element Management System
Enform
Enscribe
FUP
INSPECT
Continuous Improvement
DDL
Decision-making
Documentation
Network
Analytical Skill
BIND
COBOL
Collaboration
Conflict Resolution
Customer Service
SQL
Switches
TACL
TAL
Tandem
Operational Efficiency
Problem Solving
Programming Languages
Root Cause Analysis

Summary

Must Have''s:
1. Extensive hands-on experience with Connex switch, transaction processing & their associated component

2. Expertise in TAL, COBOL, S-COBOL, and TACL programming languages. Experience in using the Tandem utilities like FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, Pathway concepts,

3. Experience with Connex knowledge on PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, Prognosis

JD:
Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems.
Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.
Act as the first point of escalation for complex or high-priority customer issues.
Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.
Drive root cause analysis and implement preventive measures for recurring incidents.
Maintain and update operational documentation, runbooks, and support procedures.
Strong analytical, problem-solving, team collaboration and decision-making skills.

Years of Experience: 10.00 Years of Experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10221428
Position Id: 8753684
Posted 30+ days ago

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