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Desktop Support Technician

Santa Fe, NM, US • Posted 17 hours ago • Updated 17 hours ago

Contract W2

Contract Corp To Corp

Contract Independent

6 Months

Travel Required

Able to Sponsor

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Computer Hardware
Documentation
Help Desk
Knowledge Base
Laptop
Management
ROOT
Remote Support
Servers
Service Management
Software Installation
Technical Support

Summary

Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
Support internal teams and collaborate with vendor support to resolve hardware and software issues
Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90547432
Position Id: 9037336
Posted 17 hours ago

Contact the job poster

Malini Gunabalan

US IT Recruiter @ Skywalk Global

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