Helpdesk Analyst
aptlogix LLC
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- MS Office
- Active Directory
- ServiceNow
- ITSM
Summary
Duration: 6 to 12 Months Contract+
- Serve as the first point of contact for all IT support requests via phone, email, or ticketing system
- Diagnose and resolve hardware, software, network, and application issues
- Log, track, and manage incidents using a ticketing system (e.g., ServiceNow, Remedy, Jira)
- Provide support for:
- Windows OS and Office 365 applications
- Desktop/laptop hardware and peripherals
- VPN and remote access tools
- Banking/financial applications (preferred)
- Escalate complex issues to L2/L3 support teams as required
- Perform user account management (password resets, access provisioning, Active Directory updates)
- Assist with system installations, configurations, and upgrades
- Maintain accurate documentation of issues and resolutions
- Ensure compliance with IT security policies and financial regulatory standards
- Deliver excellent customer service and maintain strong communication with end-users
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 2+ years of experience in IT Helpdesk/Desktop Support role
- Strong knowledge of:
- Windows Operating Systems
- Microsoft Office 365
- Active Directory
- Basic networking concepts (TCP/IP, DNS, DHCP)
- Experience with ITSM tools/ticketing systems
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service skills
- Experience in banking, credit union, or financial services domain
- Knowledge of cybersecurity best practices
- Certifications such as:
- CompTIA A+
- ITIL Foundation
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk)
- Dice Id: 91075297
- Position Id: 8975503
- Posted 8 hours ago
Company Info
aptLogiX LLC was born to stand out from other IT hardware, software and service re-sellers. We believe in offering dynamic solutions that help our clients and their customers to achieve lasting success. From corporations, SMEs, healthcare businesses and government entities, we help adapt the way information technology is used within any department across organizations in North America. With over 50 years of combined experience in the IT industry, our team is able to leverage innovative technology and offer ongoing support to build a solid infrastructure apt for your needs. Every day, we look for new ways of incorporating human elements into your IT solutions.
Our Vision - To become a reliable partner by leveraging our business acumen to enable agile technology adoption with dedicated support through transition & transformation.
Our Mission - Utilizing the brilliance of human-implemented IT solutions to empower our clients to achieve their organizational goals.
aptLogiX offers best in class IT services such as product life cycle management, Application Development & Maintenance, professional and Managed Services. In short, aptLogiX partners with you to acquire, design, implement, and maintain technology solutions that are crucial for your organizational needs.
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