Data Analyst: IV (Lead)

Description

We are looking for a senior-level data and customer insights specialist to lead experience analytics initiatives for a Long-term Contract position based in Wisconsin. In this role, you will connect customer signals across key journeys, transform findings into practical recommendations, and help improve operational and customer outcomes. The ideal candidate is self-directed, comfortable working through ambiguity, and able to contribute quickly in a fast-moving environment.

Responsibilities:
Build and expand customer listening programs using Qualtrics and comparable platforms to capture feedback and behavioral signals across important journey stages.
Design and manage transactional surveys, digital intercepts, and session-based insight tagging to strengthen visibility into customer interactions.
Evaluate journey coverage to identify missing feedback mechanisms, prioritize gaps, and drive efforts to improve measurement across touchpoints.
Convert analytical findings into clear action plans with defined ownership, timelines, and measurable business impact.
Prepare recurring CX performance updates that highlight trend movement, explain metric shifts, and summarize progress against key actions.
Maintain organized execution tracking so initiatives, priorities, owners, and outcomes are documented and reviewed consistently.
Create insight communications such as deep-dive analyses and internal newsletters that explain customer friction points, contributing factors, and recommended next steps.
Collaborate closely with product, operations, technology, and CX stakeholders to validate findings, remove blockers, and support execution of improvements.
Work independently to frame loosely defined problems, establish analysis approaches, and move initiatives forward with minimal oversight.

Requirements

Bachelor's degree required; coursework or focused study in analytics, data, business, or a related technical discipline is preferred.
4-7 years of experience in customer experience analytics, product analytics, journey analysis, or similar insight-driven roles.
Demonstrated hands-on expertise with Qualtrics or other customer feedback platforms, including survey deployment and digital listening design.
Experience using behavioral tracking or session replay tools to identify customer patterns and support root cause analysis.
Strong reporting and metric interpretation skills, with the ability to explain trends, variances, and operational impact clearly.
Proven ability to turn data into actionable recommendations that support execution and measurable business improvement.
Comfortable partnering across cross-functional teams and managing workstreams in a structured, accountable manner.
Self-starter mindset with the ability to ramp up quickly, navigate ambiguity, and deliver results with limited direction.

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