The CCS Companies is a leading provider of Business Process Outsourcing (BPO) solutions, specializing in credit collection services, customer contact solutions, and healthcare revenue cycle management. We are committed to delivering professional, innovative, and customer-centric services across various industries nationwide.
The Systems Engineer is a dedicated security position responsible for managing inventory and patch management systems for our corporate back-office. This includes applying service packs, hotfixes, security patches, drivers, firmware, and OS updates per industry best practices, as well as conducting system monitoring, vulnerability scanning, and remediation.
ESSENTIAL FUNCTIONS:
- Regularly monitors system performance, applies patches and updates, and conducts routine maintenance to ensure reliability and security.
- Creates and updates detailed documentation for system configurations, processes, and procedures.
- Diagnoses and resolves hardware, software, and network issues promptly to minimize downtime.
- Works closely with IT teams, vendors, and stakeholders to plan, implement, and improve infrastructure solutions.
- Analyzes system performance data to optimize resources and plan for future growth.
- Develops and maintains effective backup and disaster recovery strategies to protect critical data and services.
- Implements and enforces security policies, perform vulnerability assessments, and ensure systems adhere to compliance standards.
- Configures, manages, and optimizes Office 365 services, including Exchange Online and Teams.
- Integrate on-premises systems with cloud environments using tools like Azure Active Directory or AWS Directory Service.
- Participates in an on-call rotation.
- Other duties may be assigned as required by business need.
- Ability to maintain a consistent and regular attendance in accordance with an established schedule.
- Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.
QUALIFICATIONS:
- 7–10 years of hands-on experience as a Systems Engineer in a Windows Active Directory environment, including administering Windows Server and applying service packs, hotfixes, security patches, drivers, firmware, and OS updates is required.
- Proficient with VMware ESX (v7.x or higher) and vSphere, including centralized administration via Virtual Center, VCP certification is a plus.
- Demonstrated experience designing, deploying, and managing cloud environments on Microsoft Azure and AWS, with a solid understanding of virtual networking, compute, storage, and security services.
- Proven track record managing Office 365 services, such as Exchange Online, Teams, and integrating them with on-premises systems. Microsoft Certification a plus.
- Familiarity with Azure Entra, including configuring multi-factor authentication, conditional access, and role-based access control.
- Experience with blade server systems (preferably HP) and SAN technologies (preferably HP Nimble).
- Self-motivated, committed to continuous learning, receptive to feedback, and adaptable to change.
- Excellent written, verbal, listening, and presentation skills, with a strong ability to work effectively as part of a team.
- Able to work outside normal business hours as needed for off hours maintenance is required.
EDUCATION REQUIREMENTS:
- Bachelor’s Degree required.
- Microsoft Certification a plus.
- VCP Certification a plus.
The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.
