10 - 20 years of experience
Job Description
Salesforce Technical Project Manager
Must Have Technical/Functional Skills
Salesforce, Agile, Project Management exp
Roles & Responsibilities
We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of
Salesforce Agentforce for customer service operations on Salesforce Service Cloud. The ideal candidate
will bring a strong blend of project leadership and deep technical expertise in Service Cloud and Agentforce,
ensuring successful delivery aligned with business outcomes and strategic objectives
- Manage end-to-end Salesforce project lifecycle (initiation, planning, execution, delivery)
- Define scope, timelines, milestones, and deliverables
- Ensure projects are delivered on time, within scope, and budget
- Track project progress and provide regular status updates
- Act as the primary interface between business stakeholders and technical teams
- Lead Agile ceremonies (sprint planning, stand-ups, retrospectives)
- Coordinate cross-functional teams: Developers, Administrators, QA engineers, Architects
- Remove blockers and ensure team productivity
- Identify, assess, and mitigate project risks
- Ensure adherence to quality standards and testing processes
- Oversee UAT, release management, and deployment cycles
- Ensure adherence to Salesforce development standards and governance
- Drive DevOps and CI/CD practices
- Maintain documentation for solution design and processes
Generic Managerial Skills, If any
- 15 20years of IT experience, 8+ years in Salesforce project delivery or technical leadership roles
- Proven experience managing large-scale Salesforce implementations
- Experience with Agile/Scrum methodologies
- Strong planning, estimation, and risk management skills
- Familiarity with Jira / Azure DevOps / MS Project
- Excellent communication and stakeholder management
- Leadership and decision-making skills
- Problem-solving mindset
- Preferred certification PMP / PRINCE2 / Certified Scrum Master (CSM) / SAFe
- Experience with multi-cloud Salesforce implementations and Agentforce Delivery exp
Education
Bachelor s degree
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