End User Support

Description

Seeking a part time IT Generalist to work onsite (8 hours per week) at their Detroit location. The specific day/days are flexible, though mid-week is preferred. Preferred working hours are 7am-3pm or 8am-4pm. This location includes 16 on-site staff within a chemical plant environment, supported by a consistent office team and plant manager. Total user count across Detroit and Columbus is approximately 100. Primary Responsibilities: -End-user support for Detroit on site and Columbus remotely. -Logging into and maintaining tickets within the ManageEngine helpdesk system used by Columbus. -Maintaining and tracking the Detroit IT equipment inventory. -Hardware replacements (computers, switches, etc.). Most equipment arrives pre-configured from Columbus, so tasks focus on physical installs/swap outs. -Replacing and labeling network cabling. -Providing "eyes and hands" for IT issues requiring physical presence. -Updating tickets and maintaining accuracy in helpdesk and monitoring systems. -Installing desktop applications and software. -Performing monthly patching of desktop systems. -Some exposure to OT (Operational Technology) environments; however, automation systems (e.g., Rockwell) are generally not part of this role. -Supporting the scheduled replacement of all Detroit switches this year.

Skills

windows 11, office 365, ticketing system, Technical support, Customer service, automation systems

Top Skills Details

windows 11,office 365,ticketing system,Technical support,Customer service

Additional Skills & Qualifications

Common Software & Tools Used: -Windows 11 -Office 365 -ManageEngine Desktop Central -ManageEngine ServiceDesk Plus -Sophos Central -WatchGuard After Hours Availability: A candidate who can occasionally take after-hours emergency calls is highly preferred. This would only apply in rare cases when onsite support is immediately required and remote assistance cannot resolve the issue. *Only one such emergency occurred in the past six months.*

Experience Level

Entry Level
Job Type & Location
This is a Contract position based out of Hamtramck, MI.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Hamtramck,MI.
Application Deadline
This position is anticipated to close on Mar 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.