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Network & Field Services Technician

Carrollton, GA, US • Posted 11 days ago • Updated 4 days ago

Full Time

On-site

USD 42,000.00 per year

Fitment

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Job Details

Skills

Repair
Printers
Mobile Devices
Law Enforcement
IT Infrastructure
Servers
Firewall
Switches
Testing
System Integration
Technical Support
Field Service
Microsoft Windows
Microsoft Office
Computer Networking
IP
Intellectual Property
DHCP
Dragon NaturallySpeaking
DNS
Communication
Customer Service
PASS
Network
Computer Hardware
Microsoft Windows Server
Microsoft Operating Systems
Active Directory
Database
VoIP
Disk Imaging
Electrical Wiring
Network Cabling
Documentation

Summary

This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the company's proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 1-3 IT support, customer service, and some administrative work.

Key Responsibilities

Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
Support customers by phone, remote tools, and on-site visits.
Install and train customers on the company's fingerprinting and law enforcement software.
Travel to customer locations for support or installations (0-40% depending on workload).
Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
Assist engineering with testing, bug fixes, and hardware integration.
Participate in a rotating on-call support schedule for after-hours issues.

Key Requirements

0 to 2+ years of IT support or technical field service experience.
Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools.
Basic understanding of networking concepts (IP addressing, DHCP, DNS).
Strong communication and customer service skills.
Ability to travel, lift equipment, and pass a fingerprint-based background check.
Must have a clean driving record and reliable transportation.

Preferred Qualifications

Technical degree or IT certifications.
Experience with network hardware, Windows Server, Active Directory, databases, or VOIP.
Skills in PC imaging, wiring/network cabling, or documentation.

Compensation & Work Setup

Base salary: ~$42,000/year (hourly).
Additional on-call pay, overtime, and possible bonuses.
Full-time position with a mandatory 90-day in-office probationary period.
Mostly office-based with some travel and partial remote work options.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: harrisme
Position Id: c500ff2fc3adb9cfe630084543876207
Posted 11 days ago

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