Business Analyst - Advanced

IT - CLIENT - Business Analyst - Advanced-13467
Project Details

• Position Title: Business Analyst Advanced
• Projected Start Date: 10/04/2026
• Duration: 12 Months+ (Possibility for Extension: Yes)
• Work Location: Fully Onsite (300 A Outlet Point Blvd, Columbia, SC 29210)
• Submission Deadline: September 10th, 2026, 5:00 PM EST
• Interview Process: 1 Round of ONSITE Interviews
• Team Size: 7
• Dress Code: Business Casual
• Candidate Eligibility: Candidate must be a CURRENT SC resident. No relocation allowed. Incumbent is highly likely to apply.

Submission & Sub Vendor Guidelines

• Required Attachments: SC Cover Sheet, valid Right to Represent (RTR), and the candidate's resume with full legal first name and last name.
• File Naming Format: AttachmentName_PostingID_LastName_FirstName
  • Examples: Resume_1234_Last_First, RTR_1234_Last_First, Coversheet_1234_Last_First
• Rules: Withdrawn candidates will not be permitted to be replaced. Sub vendors are restricted to 1 level deep and require submission of the Sub Vendor usage form.

Pre-Employment Checks & Background Requirements
Suppliers must run the following prior to placement:

• Nationwide criminal history check (including Federal, State, and County records for all residences over the past 7 years).
• Credit history check.
• E-Verify compliance (FAR 52.222-54). Proof of enrollment required (copy of "Maintain Company" page).
• South Carolina Tax History Check: All hired contractors will have their SC tax history checked and must be current on filings and payments.

Scope of Work
This Statement of Work is for an individual who demonstrates expert knowledge in Business Analyst practices. Under limited supervision, the contractor will identify business requirements, problems, and issues, and make recommendations using Adobe Experience Manager (AEM) and OnBase to automate HR-related processes and transition to a paperless environment. The individual must also demonstrate expert knowledge in enterprise software such as SAP (with an emphasis on SC Enterprise Implementation System (CLIENT)).
The individual will work with the five areas of Taxpayer and Business Services (TBS) on special projects using the agency's integrated tax system, SharePoint, and the Microsoft Office Suite, serving as a liaison between business sides and technical teams.
Key responsibilities include:

• Documenting recommendations on improvements, expected benefits, and savings.
• Working across application and agency teams to understand data requirements.
• Producing design documentation for support procedures, guidelines, and checklists.
• Adhering to federal confidential data standards, IRS Publication 1075, and CLIENT Information Security policies.

Daily Duties & Responsibilities

• Works closely with Deputy Director and Division Administrators on time-sensitive requests for data, information, administrative tasks, and operational advice.
• Works closely with Security and Technology Services staff and Human Resources.
• Analyzes and evaluates existing policies, programs, plans, systems, operations, procedures, and documents to develop improvements in efficiency, effectiveness, and productivity.
• Develops test scenarios and executes them for correctness to ensure desired results are achieved.
• Effectively interacts and communicates with peer to Director-level professionals.
• Provides feedback to teams regarding business requirements, enhancements, and new features.
• Asks pertinent questions and proactively seeks to identify, communicate, and implement process-related improvements.
• Effectively manages multiple tasks concurrently and provides periodic status updates to key stakeholders.
• Collaborates extensively with peers and management to resolve issues while actively contributing to institutional knowledge.
• Prioritizes issues and manages resolution within accepted service levels, taking ownership and providing timely updates.
• Demonstrates strong customer service skills, attention to detail, and responsiveness to customer tickets.
• Troubleshoots, recommends options, and develops workaround solutions as appropriate.
• Serves as a liaison between technical teams and business units.
• Escalates complex problems to other groups, TBS Management, or IT Help Desk.
• Adheres to corporate information security guidelines and promotes security awareness.
• Mentors and leads junior staff members.
• Performs other duties and special projects as assigned.

Required Skills

• 6+ years of experience with SAP CLIENT functions and processes.
• 6+ years of experience as a Business Analyst.
• 6+ years of experience with MS Excel.
• 6+ years of experience with SharePoint.
• 6+ years of experience with process improvements and establishing tracking and performance metrics.

Preferred Skills

• Experience with COTS Programs.

Company & Department Overview

• Department: South Carolina Department of Revenue (CLIENT) – Taxpayer and Business Services (TBS) Division.
• Division Scope: TBS is the largest division in the Agency, consisting of five major areas:
  • Income Tax Services
  • Business Tax Services
  • Operations Support Services (Mail operations and Call Center)
  • Collection Services (Enforcement and Taxpayer Assistance Offices)
  • Administrative Special Projects (Electronic filing and payment programs)
• Culture & Values: Progressive, innovative, and collaborative environment focused on automation, continuous process improvement, customer service excellence, and strong functional security ( IRS Publication 1075 compliance).

About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:

Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance Group
Accident/Critical Illness Insurance
Life Insurance
401 (K)