ServiceNow ITOM Solution Architect (AIOps)

Job Title: ServiceNow ITOM Solution Architect (AIOps)
Location: Remote

Job Description:
 ITOM expert with AIOps – Mandatory Skills
We are looking for a Solution Architect who is an ITOM expert with AIOps, with a focus on Event Management, Metric Explorer, and Service Operations supported by Service Mapping and CMDB.
This effort will encompass both process and configuration improvements to help drive a better understanding with the customer around “AIOps” as a function of the ServiceNow platform.
This effort is focused on the following areas:

• Optimal Event Management configuration, specifically binding and qualification, correlation, event noise suppression, and leveraging machine learning.
• Navigation of Metric Explorer, specifically addressing agent, database, and dashboard challenges that inhibit effective and timely information gathering.
• General Process and Product Knowledge, intended to help the customer understand best practices, process dependencies, order of operations, and platform capabilities.
• Determination of Root Cause and driving toward automated resolution, with the goal of improving incident response and reducing mean time to restore service during outages.
• Strategy development to deploy Service Operations, enabling a top-level red/yellow/green status monitoring of business services, likely in conjunction with Service Mapping and concurrent CMDB improvements.