Information Technology Revenue Operations (RevOps) Manager

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
MBI (T2)

Job Family:
Administration

Job Qualifications:

Skills:
Finance, Financial Analysis, Financial Data, Financial Management, Financial Risk
Certifications:
None
Experience:
10 + years of related experience
ship Required:
No

Job Description:

Revenue Operations (RevOps) Manager

As the RevOps Manager, you are the "front door" and connective tissue between mission stakeholders and the delivery teams. You will own the service catalog, experience-level objectives (XLAs), communications, training/adoption programs, and the Voice-of-Customer (VoC) loop that turns feedback into measurable improvements. Working across delivery teams, cybersecurity, finance, and vendor partners, the RevOps Manager makes sure every service has plain-language expectations (experience targets like "time to restore" and "time to fulfill"), clear inclusions/exclusions, and an easy path to adoption. You'll standardize how services are requested, launched, communicated, and measured, ensuring outcomes drive decisions. In short, this role turns complex, multi-domain operations into a simple, predictable, and transparent experience for executives, technical teams, and everyday users.

Timeline: This is a contingent posting, expected to start in August, 2026

HOW A REVOPS MANAGER WILL MAKE AN IMPACT

As a RevOps Manager supporting the Department of Veterans Affairs in Austin, TX, you will replace ad-hoc work with product-like experience that is easier to use and easier to manage. That means a clear, unit-priced service catalog; plain-language release notes and status communications; and dashboards that executives and non-technical users can understand at a glance. You'll reduce variance and cost by championing requests to enterprise design patterns, increasing Tier-0/1 self-service, and coordinating change across delivery teams so there are no surprises. Your work directly lifts availability (fewer change collisions), accelerates time-to-fulfill, raises CSAT/NPS, and improves forecast accuracy by turning demand signals into predictable, planned work. In a multi-vendor environment, you'll enforce a single playbook for communications, ensuring seamless, accountable delivery to VA customers. The result is felt in the numbers and on the front line: faster fulfillment of common requests, quicker recovery when issues occur, higher satisfaction for VA staff and Veterans, and forecasts that match reality because demand signals are translated into planned, measurable work.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's Degree. In lieu of a degree, an additional four years of related experience required
• Experience:
  • 10+ years in enterprise IT service management, product operations, or customer success, with at least 3 years leading cross-functional programs at federal scale (e.g., VA, DoD, DHS, HHS) or Fortune 500
  • Demonstrated ownership of a service catalog and outcomes-based SLAs/SLOs/XLAs; history of improving MTTR, time-to-fulfill, CSAT/NPS, and adoption at scale.
  • Hands-on experience running VoC programs, QBRs/MBRs, and release/change communications across multiple stakeholder groups (executive, technical, end-user).
  • Proven success operating in multi-vendor / SIAM environments with shared KPIs and cross-vendor OLAs.
  • Experience aligning operations to frameworks such as ITIL 4 / ISO 20000, NIST CSF/RMF, Zero Trust/TIC 3.0, and FinOps/TBM
• Technical skills:
  • ITSM & CMDB: Expert in ServiceNow (or equivalent) for catalog design, workflows, request/incident/change, knowledge, and service mapping; understands OLA/SLA modeling end-to-end.
  • Observability & SRE: Comfortable reading SLO dashboards; understands telemetry-based signals (logs/metrics/traces), incident timelines, error budgets, and change success metrics.
  • Analytics & Reporting: Builds executive-ready scorecards in Power BI/Tableau; tracks unit economics and forecast vs. actual in partnership with FinOps/TBM (Apptio or equivalent).
  • Cloud & Platform Literacy: Working knowledge of AWS/Azure/Google Cloud Platform service catalogs, identity (SSO/PIV/FIDO), and standard enterprise design patterns; understands CI/CD release trains and policy-as-code gates.
  • Security & Compliance Awareness: Knows how operational communications and change windows intersect with Zero Trust, ATO sustainment, and audit evidence
• Security clearance level: Public Trust
• Skills and abilities:
  • Customer Advocacy & Communication: Exceptional plain-language writing and storytelling; converts technical updates into clear "what changed/why it matters/what to do" guidance.
  • Stakeholder Leadership: Facilitates workshops with business owners, engineering, security, and finance; drives consensus and documented decisions in complex environments.
  • Outcome Focus & Measurement: Defines XLAs and counter-metrics to prevent gaming; ties improvements to measurable KPI deltas and publishes trends transparently.
  • Process Design & Continuous Improvement: Builds simple, repeatable playbooks for launches, changes, and incident comms; runs A/B pilots and scales what works.
  • Negotiation & Vendor Management: Holds partners to cross-vendor OLAs and shared scorecards; resolves ownership gaps and escalations quickly.
  • Change Management: Applies Prosci/ADKAR (or similar) to training, adoption, and communications plans; boosts self-service and reduces avoidable tickets.
  • Organization & Execution: Operates a quarterly roadmap and comms calendar; meets deadlines across simultaneous launches and maintenance windows.
• Preferred Certifications:
  • RevOps Professional (or equivalent)
  • ITIL 4 Managing Professional
  • ServiceNow CIS (ITSM/CSM)
  • Prosci/ADKAR
  • FinOps Certified Practitioner
  • SAFe/Agile
• Location: Austin, TX - Hybrid Remote with periodic on-site meetings as required by the customer

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you build your skills and own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and 10 company-paid holidays

If you are passionate about turning complex enterprise IT into a simple, reliable, and transparent experience for VA customers, and you thrive at the intersection of service, product, and finance, we'd like to meet you.

The likely salary range for this position is $122,400 - $165,600. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans