Company SummaryAs the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. ;br>
Position ResponsibilitiesDeltek's Customer Success organization is seeking a seasoned technical leader to own and drive its most critical engineering and AI initiatives. This is a hands-on leadership role not a purely managerial one. You will be expected to roll up your sleeves, contribute technically, and simultaneously build and guide a high-performing team. If you thrive at the intersection of cutting-edge technology and customer outcomes, this role is built for you.
Technical Responsibilities- Lead the end-to-end design, development, and delivery of key technical and AI initiatives within the Customer Success function.
- Define the technical roadmap for CS tooling, automation, and AI-powered capabilities that improve customer health, retention, and time-to-value.
- Architect and oversee integrations between Deltek's product suite, CRM/CS platforms (e.g., Salesforce, Gainsight), and internal data systems.
- Drive adoption of AI and automation to scale Customer Success operations including intelligent escalation routing, churn prediction models, and AI-assisted support workflows.
- Conduct rigorous code and design reviews, establishing and enforcing engineering standards across the team.
- Evaluate and introduce new tools, frameworks, and technologies that improve team velocity and solution quality.
- Partner closely with Product, Engineering, Data Science, and IT teams to ensure alignment and avoid redundancy.
Leadership Responsibilities- Build, mentor, and manage a team of engineers and technical specialists supporting the Customer Success organization.
- Define team goals, establish clear performance expectations, and create development pathways for individual contributors.
- Own the technical program management of AI and CS platform initiatives including planning, resourcing, dependency tracking, and executive reporting.
- Foster a culture of technical excellence, continuous learning, and customer-first thinking within the team.
- Serve as the primary technical voice and thought leader for Customer Success, representing the function in cross-organizational planning and architecture reviews.
- Partner with Customer Success leadership to identify opportunities where technology and AI can drive measurable improvements in customer outcomes and operational efficiency.
- Champion engineering best practices, including agile delivery, documentation standards, and incident management processes.
QualificationsTechnical Qualifications- Education: Bachelor's or Master's degree in Computer Science, Computer Engineering, or a closely related technical discipline is required.
- Experience: 10-15 years of progressive software development experience, with a strong foundation in building, shipping, and maintaining production-grade systems.
- Hands-on coding: Active, demonstrable coding proficiency is a must. You are comfortable writing, reviewing, and debugging code and do not rely solely on your team to execute technical work.
- Software Engineering Depth: Deep expertise in one or more of the following: backend systems, cloud-native architectures, APIs & integrations, or data engineering pipelines.
- AI & Machine Learning: Practical experience designing and delivering AI/ML-powered solutions including Agent development, LLM integration, intelligent automation, predictive analytics, or AI-driven tooling. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus.
- Cloud & Infrastructure: Proficiency with cloud platforms (AWS, Azure, OSC or Google Cloud Platform), containerization (Docker/Kubernetes), and CI/CD pipelines.
- Data & Analytics: Ability to work fluently with data querying, modeling, and interpreting results to inform both technical decisions and customer success strategies.
- Systems Thinking: Strong ability to evaluate existing architectures, identify gaps, and propose scalable, maintainable solutions particularly in the context of customer-facing systems and tooling.
- Security & Compliance Awareness: Working knowledge of software security best practices and data privacy considerations relevant to enterprise SaaS environments.
Leadership Qualifications- Management Experience: 3-5+ years of experience managing software engineers or technical teams, with a track record of developing talent and delivering results.
- Stepping Up: Currently operating as a Technical Manager or Senior Manager, with demonstrated readiness and ambition to grow into an Associate Director or Director-level role.
- Strategic Mindset: Able to translate broad business and customer success goals into a coherent technical strategy with clear milestones and measurable outcomes.
- Cross-Functional Influence: Comfortable engaging with senior stakeholders, including VP-level Customer Success leaders, product owners, and engineering executives, to align priorities and secure resources.
- Communication: Exceptional ability to communicate complex technical concepts clearly to non-technical audiences, and to articulate business value in technical terms to engineering teams.
- Accountability: Operates with a strong sense of ownership, proactively identifies risks, escalates appropriately, and drives issues to resolution without being prompted.
ship is required for this position.
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EEO StatementDeltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
E-Verify StatementDeltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1- or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.
Applicant Privacy NoticeDeltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Business SummaryDeltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Compliance RequirementsCertain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
Compensation InfoThe U.S. salary range for this position is $102,500.00-$200,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
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