Collections Technology Product Owner Data Product

Title: Collections Technology Product Owner Data Product

Duration: 10+ Months

Location: Fifth Third Center Cincinnati, 38 Fountain Square Plaza, Cincinnati OH 45202

TECHNICAL SKILLS

Must Have

• Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
• Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
• Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni-channel capabilities.

Nice To Have

Job Summary:

• As a Collections Technology Product Owner at our bank, you will be responsible for owning and managing the development and enhancement of our Collections platforms, specifically AWS Connect and CACS X.
• You will work closely with stakeholders across Collections, Technology, Operations, and Business Intelligence teams to identify, prioritize, and deliver capabilities that meet the needs of our Collections organization and support complex reporting requirements.
• Your role will be pivotal in driving platform modernization, enabling data integration into domain services, building data products for advanced analytics, and ensuring successful execution of Collections technology initiatives.

Key Responsibilities:

• Collections Platform Strategy: Develop and execute a strategic roadmap for AWS Connect and CACS X platforms, aligning with overall Collections business objectives, data strategy, and customer experience goals.
• Stakeholder Collaboration: Collaborate with cross-functional teams including Collections Operations, Technology, Data & Analytics, Risk, Compliance, and Domain teams to gather requirements, understand pain points, and identify opportunities for platform and data product improvement.
• Product Ownership: Take ownership of AWS Connect and CACS X product portfolios, defining product vision, strategy, and roadmap. Prioritize and manage the product backlog, ensuring timely and quality delivery of features, integrations, and data enablement capabilities.
• Data Integration & Domain Enablement: Lead initiatives to enable critical Collections data points into domain services (Account Domain, Card Domain, Loan Domain, etc.). Design and implement data integration patterns that support real-time and batch data flows between Collections platforms and enterprise domains.
• Data Product Development: Build and manage data products that support complex Collections reporting requirements including delinquency analytics, roll rates, cure rates, contact effectiveness, payment arrangements, and liquidation performance. Ensure data products meet business intelligence and regulatory reporting needs.
• Requirement Analysis: Conduct thorough analysis of Collections business requirements, regulatory considerations, and reporting needs to define platform capabilities and data product requirements. Ensure compliance with FDCPA, TCPA, FCRA, and other applicable regulations.
• Agile Development: Work closely with development teams using Agile methodologies to define user stories, acceptance criteria, and data requirements. Provide clear guidance throughout the development process, monitor progress, address roadblocks, and ensure timely delivery.
• AWS Connect & CACS X Expertise: Serve as subject matter expert on AWS Connect capabilities (contact flows, Lambda integrations, Contact Lens analytics, queuing/routing) and CACS X platform functionality (Collections workflows, treatment strategies, case management, reporting).
• User Experience: Champion a user-centric approach for Collections agents and analysts by conducting user research, usability testing, and gathering feedback to continuously improve platform effectiveness and data accessibility.
• Product Launch and Adoption: Collaborate with Collections leadership, training teams, and change management to plan and execute successful platform releases and data product launches. Develop adoption strategies to ensure maximum utilization by Collections teams and analysts.
• Performance Monitoring: Define key performance indicators (KPIs) to measure platform success, data quality, and reporting effectiveness. Regularly monitor and analyze data to identify areas for improvement and drive continuous enhancement.
• Industry Awareness: Stay abreast of Collections technology trends, AWS service innovations, data analytics best practices, and regulatory changes. Share knowledge and insights with stakeholders to drive innovation and maintain competitive advantage.
• Risk Management: Identify and mitigate risks associated with Collections platforms and data products, including data privacy, security, PII protection, and regulatory compliance, in collaboration with risk and compliance teams.

Qualifications:

• Bachelor's degree in business administration, finance, computer science, data analytics, or related field. Master's degree is a plus.
• Proven experience as a Product Owner or similar role in Collections, Contact Center technology, or financial services.
• Required: Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni-channel capabilities.
• Required: Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
• Required: Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
• Required: Proven track record building data products that support complex reporting and analytics requirements, particularly in Collections or Credit Risk domains.
• Strong understanding of Collections business processes including delinquency management, treatment strategies, payment arrangements, skip tracing, legal processes, and charge-off procedures.
• Experience with Agile methodologies, particularly Scrum, and working in Agile development environments.
• Excellent analytical, problem-solving, and critical-thinking skills with strong data literacy.
• Experience with data modeling, ETL processes, and business intelligence tools (Tableau, Power BI, Snowflake, or similar).
• Strong communication and collaboration abilities, with capacity to work effectively with cross-functional teams and stakeholders at all levels.
• Ability to prioritize and manage multiple initiatives simultaneously in a fast-paced environment.
• Knowledge of Collections regulatory requirements and compliance (FDCPA, TCPA, FCRA, SCRA, state licensing).
• Experience with API integration patterns, event-driven architectures, and real-time data streaming is highly desirable.
• Familiarity with data governance, data quality frameworks, and metadata management is a plus.

Preferred Experience:

• Previous implementation or migration experience with AWS Connect in Collections or Contact Center environments
• Experience with CACS X platform configuration, workflows, and reporting capabilities
• Background in Collections operations, analytics, or business intelligence
• Knowledge of domain-driven design principles and microservices architecture
• Experience with data lake/data warehouse technologies and dimensional modeling