Desktop Engineer

Key Responsibilities

• Provide comprehensive hardware and software support, including installation, troubleshooting, break/fix, and end-user‑ training for onsite and remote employees.
• Deliver white glove‑ IT support for executive leaders and their executive assistants.
• Support Board level‑ meetings, executive briefings, and other strategic meetings.
• Manage IT asset lifecycle activities, including inventory tracking, deployment, reclamation, and documentation.
• Support employee onboarding by preparing, configuring, and deploying devices and ensuring a seamless first day experience.
• Create, manage, and resolve IT support tickets in accordance with established service standards.
• Perform site support activities, including maintaining local network connectivity, print services, and office technology infrastructure.
• Set up, maintain, and support conference room technology, including Microsoft Teams Rooms and related AV solutions.
• Provide technical support for onsite and virtual live events, including planning, setup, execution, and post event support.
• Design and implement proactive support measures, dashboards, and continuous improvement initiatives to enhance service quality.
• Maintain accurate technical documentation, knowledge articles, and standard operating procedures.