Service BDC Coordinator

Pompano Beach, FL, US • Posted 25 days ago • Updated 25 days ago

Contract W2

On-site

Depends on Experience

INSPYR Solutions

Fitment

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Job Details

Skills

SERVICE COORDINATOR
SERVICE RESERVATIONS
SERVICE VISITS
SURVEY CALL

Summary

Title: Service BDC Coordinator
Location: Margate, FL
Duration: 3+ month contract
Compensation: $20 per hour
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Service BDC Coordinator

The Service BDC Coordinator is a specialized, highly trained & skilled member of the Service Client Care Center.

Responsibilities:

Confirm service reservations, perform follow-up and survey calls.
Perform calls, send text messages and emails on overdue service visits, recalls, campaigns, Special Order Parts; and any additional tasks requested by management.
Master and follow all training materials including service call guides and Strategic Responses (word tracks) in order to accurately answer all guest's questions.
Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
Search for answer(s) to guest's questions prior to transferring calls to a Service Advisor or Manager.

Qualifications:

Must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the Service Coordinator must display great work ethics, project a "can do” attitude in the face of change, enjoy conducting outbound telephone calls with enthusiasm and support the goals and vision of the team.
Demonstrate proficient operational software techniques.
Have the aptitude & desire to develop a solid understanding of product information related to all brands, vehicles and all maintenance/repair services provided by the service department(s) included with this group.
Willingness to develop an understanding and adhering to Client Care Center Policies and Procedures.
The ability to work flexible hours. The candidate must be available to work on Saturday and Sunday.
Being punctual to work and when returning from lunch and break with a full adherence to set schedule.

Our benefits package includes:

Comprehensive medical benefits
Competitive pay
401(k) retirement plan
...and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-00578
Posted 25 days ago

Company Info

About INSPYR Solutions

As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships. By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities.

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