Required::Sierra AI Consultant::Remote

Job Role: Conversational AI Engineer Location: Richardson, TX / Hartford, CT Onsite Looking Only W2. No C2C Position Summary: The Aetna IT Delivery organization, part of CVS Health's Data, Digital, Analytics, Technology (DDAT) division, is seeking a Conversational AI Engineer specializing in IBM Watson Orchestrate AI technologies. This role will drive the end-to-end user experience for a next-generation Conversational AI platform designed to support members and providers by delivering timely,

Description Core GenAI & LLM Skills Handson expertise withAmazon Nova / Nova 2 foundation modelson Amazon Bedrock, including multimodal and highreasoning variants.Experience customizing or finetuning LLMs usingBedrock + SageMaker SFTpipelines.Strong LLM prompt engineering, optimization, prompt routing, and evaluation skills.Conversational AI (Chat + Voice) Proven ability designing and building conversational agents withAmazon Lex V2(Assisted NLU, multiturn dialogs, analytics).Handson integration

Position: IBM Watson X developer Location: Hartford, CT (Hybrid) Duration: 6- 12 months In this role, you will drive the end-to-end design and implementation of conversational experiences, specializing in IBM WatsonX Orchestrate and related Conversational AI technologies. You will architect, build, and optimize rich conversational flows, integrate enterprise data sources, and ensure responses are context-aware, accurate, and trustworthy. As an expert on the full application stack, you will alig

About the Role: We are seeking a highly skilled NICE CXone IVR Lead to drive the design, development, and optimization of IVR (Interactive Voice Response) solutions on the NICE CXone platform. The ideal candidate will have extensive experience in CXone Studio, IVR call flows, ACD, speech analytics, bot integrations, and omnichannel contact center solutions. Key Responsibilities: Design, develop, and enhance IVR call flows using NICE CXone Studio. Lead the end-to-end implementation and i