CX Architect with strong Conversational AI expertise - W2 ONLY -10+Years - Charlotte, NC

JD:

We are seeking a CX Architect with strong Conversational AI expertise to design and build next-generation customer experience solutions. The ideal candidate will have hands-on experience in designing, developing, and testing conversational agents and AI-driven systems across enterprise environments.

This role will focus on building scalable conversational platforms, enhancing customer interactions, and driving automation using AI technologies.

Key Responsibilities

• Design and architect Conversational AI solutions including chatbots, voice bots, and virtual assistants
• Build and implement end-to-end conversational systems integrating NLP/NLU capabilities
• Develop, test, and optimize AI agents for customer engagement and automation
• Collaborate with business stakeholders to translate CX requirements into technical solutions
• Lead system design for AI-driven customer experience platforms
• Ensure scalability, performance, and reliability of conversational systems
• Integrate conversational AI with backend systems, APIs, and enterprise applications
• Define best practices for conversation design, dialog flow, and intent modeling
• Conduct testing, validation, and continuous improvement of AI models and agents

Required Skills & Qualifications

• 10+ years of experience in software development / solution architecture
• Strong hands-on experience with Conversational AI platforms
• Experience with Natural Language Processing (NLP) / Natural Language Understanding (NLU)
• Expertise in building and deploying chatbots and voice-based assistant solutions
• Experience in designing AI-driven customer experience systems
• Programming experience in Python, Java, or Node.js
• Strong understanding of APIs, microservices, and system integrations
• Experience with AI/ML frameworks and tools

Preferred Skills

• Experience working in telecom / customer experience domains
• Exposure to contact center platforms or CX transformation initiatives
• Experience with GenAI / LLM-based conversational systems
• Familiarity with cloud platforms (AWS/Azure/Google Cloud Platform)