Director of Technology Operations

Description

Robert Half is seeking a Director of Technology Operations for a New Mexico based organization.

The Director of Technology Operations leads the teams that keep all systems stable, reliable, and high-performing across the the organization. This role oversees daily operations, major incident response, and the safe delivery of modernization efforts-including an enterprise AWS migration. The Director ensures employees and customers experience dependable, secure, and frictionless technology every day.

What You'll Do

Lead service desk, infrastructure, and production operations to ensure high availability and strong performance

Drive operational maturity, automation, and disciplined change management

Oversee cloud and on-prem environments (AWS, M365, Entra, Active Directory, servers, endpoints)

Act as Incident Commander for high-severity outages to ensure rapid resolution and clear communication

Own vendor relationships, SLAs, and performance accountability

Improve the employee experience through responsive, hospitality-driven support

Guide modernization efforts, CI/CD operations, observability, and SRE practices

Lead and develop managers and high-performing technical teams

Other duties as needed

Requirements

Interviews are currently being conducted , for immediate consideration please apply.

The successful Director of Technology Operations will have:

Minimum of 10 years of progressive leadership experience in IT operations.

At least 5 years of experience managing multi-team organizations and leading managers.

Proven ability to manage mission-critical systems and execute large-scale technology initiatives.

Strong expertise in vendor management and service accountability.

Proficiency in AWS, ITIL frameworks, disaster recovery planning, and DevOps methodologies.

Experience with Microsoft technologies, VMware, and cloud/on-prem infrastructure.

Exceptional communication skills to interact effectively with executives, teams, and vendors.

Demonstrated ability to build a high-trust culture and develop leadership within teams.

Background required prior to employment

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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