Traveling Field Tech

RESPONSIBILITIES:
Kforce's client in Albuquerque, NM is looking for a Traveling Field Technician.

Overview:
This role requires heavy travel across the United States (including both ground and air transportation) and is compensated for that by the client. The IT Field Technician independently performs all aspects of field support including installation, troubleshooting, repair and maintenance of PCs and mechanical equipment in assigned regions. The role interacts with people and develops long-term relationships with their customers. The Technician, IT Enterprise Operations - Field Traveling is the first line of contact with end-users.

Duties Include:
* Perform on-site service, repair and/or installation of hardware and software throughout assigned region
* Assist customers in the diagnosis and resolution of technical and service issues including end-user local-area network access problems, e-mail, Internet, and network or local printer problems
* Provide one-on-one end-user problem resolution with remote desktop tools, telephone, and in-person
* Diagnose and resolve desktop and laptop hardware issues
* Install new IT and related equipment and software
* Help coordinate timely support and repair of various IT equipment covered by third-party vendor maintenance agreements
* Manage assigned help tickets, ensuring maximum issue resolution in minimum time with the end-user needs as the focus
* Perform multiple technical tasks with a need to routinely upgrade skills to meet changing job conditions
* Other duties and responsibilities as assigned

REQUIREMENTS:
* Equivalent to High School diploma or GED
* 2+ years of experience in an IT environment with troubleshooting skills and networking and hardware problems
* Able to travel 4 times per week by ground and/or air throughout the United States; Up to 90% travel
* Possess a valid Real ID driver's license; Must possess and maintain a valid driver's license and automobile insurance; Required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices; Travel may be planned or unplanned and is subject to change without notice
* Knowledge of Windows 11, Windows 10, Windows 8, Windows 7, Windows Servers, Microsoft Office, and theories of network systems
* Detail oriented, organized, process focused, problem solver, self-motivated, proactive, ambitious, customer experience focused
* Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community
* Ability to maintain confidentiality, meet deadlines and schedules, set priorities, work as part of a team, work independently and adapt to changing work priorities
* Ability to manage change and do extremely well in fast-paced environments under time constraints
* Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the assigned regions

Preferred Skills:
* Associate degree or higher in related field of study from an accredited college or university
* 5+ years of experience in an IT environment with troubleshooting skills and networking and hardware problems
* Experience in Windows or Citrix
* Experience providing end-user phone or hands-on support

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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