IT Solution Screening & Intake Manager

Duration: 10+ Months

Location: MN-Maplewood, Hybrid 1-2 days onsite

Overview: Every consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services offered to clients. As an IT Solution Screening and Intake Manager, you will join the Business Transformation practice, which is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change, and driving continuous improvement across transformation initiatives.

Responsibilities:

Own the end-to-end IT Solution Screening process and service

Maintain process documentation, SOPs, and governance standards

Define and monitor SLAs, KPIs, and performance metrics

Maintain audit-ready documentation of screening outcomes

Oversee centralized intake routing into Solution Screening

Coordinate reviews across Enterprise Architecture, Security and Risk, Infrastructure/Cloud, Data/Privacy, and Vendor Risk/Procurement

Facilitate review meetings when required

Ensure timely decisions and clear communication to requestors

Identify and remove bottlenecks

Establish and monitor service level targets (e.g., 5-10 day turnaround)

Track "Approved with Conditions" outcomes

Coordinate with PMO and delivery teams to confirm completion

Support go-live readiness validation where needed

Escalate risks or non-compliance

Evaluate process performance and stakeholder feedback

Qualifications:

Bachelor's degree or higher (completed and verified prior to start) from an accredited institution

5-8+ years in IT PMO, IT governance, architecture operations, or service management

Experience running cross-functional IT processes

Experience with intake, architecture review, or vendor governance

Experience in large enterprise environments

Demonstrated ability to drive accountability without direct authority

Preferred Qualifications:

ITIL certification (v4 preferred)

Experience with ServiceNow or similar ITSM tool

Experience with PPM tools (Planview, Clarity, etc.)

Process improvement or Lean experience

Strong reporting and analytics capability

Process management and optimization

Metrics-driven management

Facilitation and communication

The salary range for this role is $110,000 to $155,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at