Project Manager - ServiceNow

Job#: 3021067

Job Description:

Project Manager - ServiceNow

Richmond VA

12 months (Hybrid)

$60.00 - 62.10/hr

Position Summary

The APSE Vulnerability Simplification Team is staffing a project manager to drive our design and implementation of our ServiceNow Knowledge Base.

This role is focused on augmenting the team by adding skills that address current bottlenecks, particularly in the migration of Knowledge Management content and processes to ServiceNow.

Migration of knowledge related to security vulnerability remediation

Lead the migration of our existing content and supporting processes from current state of confluence to ServiceNow KB

Design how our KB will be organized in ServiceNow

Structure hierarchy templates

Define personas involved

Develop a plan to maintain existing content

Collaborate with cross-functional teams to ensure seamless integration.

Translate existing operating routines into target environment

Manage project routines and leadership communication to ensure leadership visibility of the work.

Serve as an advocate coach-trainer to our team on the KMS module on SN

Develop and document workflows and procedures for migration.

Provide training and support to end-users' post-migration.

Experienced Project Manager

7+ years of experience in design and implementation of knowledge module (KMS) in ServiceNow

Working knowledge of other modules outside of KMS

Strong knowledge of other ServiceNow platform modules (CMDB, ITSM).

Experience in Knowledge Management systems and processes, including overseeing a team of technical writers creating content.

Excellent communication and project management skills.

Ability to work collaboratively in a team environment.

In a dynamic fast-pasted environment

Certification in ServiceNow Administration or Implementation

KCS certification

Prior experience in IT Change Leadership roles

Familiarity with agile methodologies

AI experience, exposure to Copilot

5+ years' experience with ServiceNow Vulnerability Response Module is preferred

Working with patching or some technical domain

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.