Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Oakhurst, California. This position is ideal for professionals with a strong background in IT support who are passionate about providing excellent service in a hospitality environment. As part of this role, you will manage various technical tasks while ensuring smooth operations across hardware and software systems.

Responsibilities:
Deliver exceptional customer service to both staff members and government officials by addressing their IT needs.
Train end-users on software functionalities and proper use of hardware to enhance efficiency.
Resolve help desk tickets promptly, ensuring minimal disruption to daily operations.
Monitor and analyze system performance metrics to identify and address potential issues.
Perform updates on computer software and oversee hardware upgrades as needed.
Adhere to established Standard Operating Procedures and Policies in all tasks.
Document processes, conduct diagnostic tests, and troubleshoot technical issues to maintain system reliability.
Stay informed about emerging trends and advancements in IT support to provide cutting-edge solutions.
Install hardware, cables, and security cameras to support operational requirements.
Take on additional responsibilities as assigned to ensure the seamless functioning of IT systems.

Requirements

Proficiency in Active Directory management.
Strong knowledge of Microsoft Windows 10.
Solid troubleshooting skills for resolving technical issues efficiently.
Familiarity with service desk ticketing systems.
Understanding of hardware installation and configuration.
Experience in training end-users on software and hardware usage.
Ability to monitor and assess system performance effectively.
At least 3 years of experience in a similar IT support role.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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