Job Title: Amelia Developer (Voice & Chat) - 559613
Location: San Antonio, TX / Plano, TX / Tampa, FL / Phoenix, AZ (**100% On-site**)
Contract Duration: 6 Months
Compensation: 50/Hr (W2)
Position Overview
We are seeking an Amelia Developer to design, build, and deploy conversational AI solutions (Voice & Chat) for customer service and IT Operations automation. This role focuses on leveraging the Amelia platform (formerly IPsoft) to create natural, human-like voice interactions and integrating them with complex backend systems like AWS Connect and ServiceNow.
Key Responsibilities
* Conversational AI Development: Lead the design and deployment of Amelia-based voice and chat solutions.
* Voicebot Engineering: Expertise in speech-to-text (STT), text-to-speech (TTS), and natural conversation flow design.
* NLP & Machine Learning: Implement intent recognition, entity extraction, and Natural Language Processing logic.
* System Integration: Connect Amelia bots to AWS Connect, Webhooks, and ITSM tools such as ServiceNow, Jira, and Rally.
* Technical Automation: Scripting in Python and JavaScript to automate ServiceDesk or IT Ops workflows.
* Security & Identity: Integrate solutions with ADS, SSO, and LDAP for secure enterprise access.
Required Qualifications
* Experience: 6–8 years in Conversational AI or Software Development.
* Core Tool: Direct, hands-on experience with the **Amelia (IPsoft)** platform is mandatory.
* Technical Skills: 4+ years of Python; proficiency in JavaScript, React JS, JSON, and REST/SOAP APIs.
* Infrastructure: Experience with Contact Center technologies and CTI (Cisco/Genesys).
* Education: BE in Computer Science, Information Technology, or related field.
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