IT Vulnerability Helpdesk Technician

Newtown Square, PA, US • Posted 4 hours ago • Updated 4 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Hardware Support
Laptop
Vulnerability Management
Documentation
Regulatory Compliance
Auditing
Remote Support
Microsoft Windows
IT Service Management
Technical Support
Help Desk
Vulnerability Assessment
Management
Nessus
Conflict Resolution
Problem Solving
Attention To Detail
Communication

Summary

Help Desk Technician - Vulnerabilities

Location: 3 days on site in Newtown Square, PA (must be local)

W2 only, no third parties.
Job Summary:

The IT Vulnerability/Helpdesk Technician is responsible for identifying, assessing, and mitigating security vulnerabilities within the organization's IT Endpoint infrastructure, as well as providing on-site support in office. This role involves conducting regular vulnerability assessments, coordinating with both on-site and remote user workstations to address identified vulnerabilities, and implementing security measures to mitigate risks. For Helpdesk responsibilities, this role includes troubleshooting software issues, providing hardware support, and responding to tickets from the Support queue.
Key Responsibilities:

Regularly monitor vulnerability scans performed on systems and applications.
Mitigate vulnerabilities by contacting users and remoting into laptops to perform patching.
Identify and document security vulnerabilities and recommend remediation strategies.
Work closely with IT teams to ensure vulnerabilities are promptly addressed and mitigated.
Develop and maintain vulnerability management procedures and documentation.
Conduct security assessments and audits to ensure compliance with policies and standards.
Stay informed about emerging security threats, technologies, and best practices.
Provide support during third?party security audits and assessments.
Provide onsite technical support to users as needed.
Provide remote support to users using BeyondTrust Remote Support.

Qualifications:

3+ years of experience in a Windows IT Services end-user support or Endpoint Administrator role.
Experience in Helpdesk Support.
Experience in vulnerability assessment and management.
Familiarity with security tools and technologies such as Nessus, MECM, and Intune.
Excellent problem-solving skills and strong attention to detail.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sharpdec
Position Id: 52329
Posted 4 hours ago

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