Remote Turnup and Test Service (RTTS) Engineer

Must be available to work on site 5 days a week in Ashburn, VA.

Dynamic and motivated RTTS Engineer (Remote Turnup and Test Service) who will report to a Senior Manager and will be directed by Project Management and RTTS Leads.

The RTTS engineer will be responsible to remotely turn up and test Ciena 6500, RLS and ancillary equipment for customer deployments and migrations. This includes shelf commissioning and provisioning, establishing end-to-end continuity on routes, BER testing using internal test sets, and running scripts that will be evaluated for any system clean up items that need to be addressed.

Responsibilities

• Perform advanced provisioning and troubleshooting activities, and software upgrades on newly installed equipment.


• Work remotely, with field technicians to ensure sites are turned up and tested


• Work remotely with field personnel (Other vendor or Data Centre employees) to troubleshoot issues preventing route turn up and test.


• Run scripts to pull information needed for the Network Validation team to assess any system clean up items that need to be remotely corrected.


• Work remotely, with field technicians, if necessary, to correct any system clean up items identified by the Network Validation process.


• Remotely turn up a 1-hour BERT and run final scripts.


• Work closely with the Project Management team and will provide them with technical advice as needed.


• Resolve complex technical problems and will escalate issues to the next level of support when necessary.


• Responsible for the administration of deployment project documentation, including daily status reports, project closing documents, and engineering document updates.


• Responsible for the collection, validation, and submission of network test records.

Experience

• Fundamental knowledge of various Ciena products, possess a strong technical aptitude, and have a desire to learn new products and technologies.


• Advanced knowledge of one or more major Ciena product lines. (Ciena 6500, RLS product knowledge is essential.


• Strong understanding and experience troubleshooting photonic layer, including EDFA and Raman amplification.


• Knowledge of routers and L2/L3 networking is preferred.


• Experience with Site Manager and network troubleshooting tools (onboard OTDR, TDS scripts, etc.) is essential.


• Ability to perform advanced provisioning and troubleshooting activities, as well as network software upgrades.


• Knowledge and experience to direct other technicians during live traffic maintenance window activities, and to provide mentoring and instruction to trainees and peers.


• Work independently from a remote location, without direct supervision, collaborating as part of a team to meeting business objectives.


• Must have excellent written and verbal communication skills.


• Excellent Customer Service interaction skills


• Ability to work in a collaborative environment


• Technical Degree or bachelor's degree (CS,EE), or relevant equivalent work experience.


• Min 7+ years working with field deployment team and service partners is desired.


• Familiarity with various North America customers, specifically in the realm of network deployment or Network Operation Center (NOC) support.


• Previous network turn up and test support experience on Ciena products.


• Ability to diagnose, troubleshoot and debug complex system level issues.


• Excellent organizational, interpersonal skills and problem-solving skills.


• Team player. Must be able to work well in a collaborative team environment that promotes sharing of knowledge and experiences.


• Experience in providing technical support; preferably through an equipment vendor.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.