Job#: 3022651 Job Description: Job Title: Senior Product Owner II
Location: Cincinnati, OH (Onsite)
Pay Range: $73-$79
Length: 9 months
Position SummaryThe Collections Technology Product Owner is responsible for leading the development, enhancement, and strategic direction of the bank's Collections technology platforms, with a primary focus on AWS Connect and CACS X. This role partners closely with stakeholders across Collections, Technology, Operations, Data & Analytics, and Business Intelligence to define priorities, deliver platform capabilities, and support advanced reporting and analytics needs. The position plays a key role in platform modernization, data integration into domain services, and the creation of data products that enable actionable insights and regulatory reporting.
Key ResponsibilitiesPlatform Strategy & Roadmap- Develop and maintain a strategic roadmap for AWS Connect and CACS X, aligned with Collections objectives, enterprise data strategy, and customer experience goals.
- Identify modernization opportunities and ensure platforms evolve to meet business and regulatory needs.
Stakeholder Engagement- Collaborate with Collections Operations, Technology, Data & Analytics, Risk, Compliance, and Domain teams to gather requirements, understand challenges, and identify opportunities for improvement.
- Facilitate communication across teams to ensure alignment and transparency.
Product Ownership- Define product vision, strategy, and roadmap for AWS Connect and CACS X.
- Prioritize and manage the product backlog, ensuring timely delivery of features, integrations, and data capabilities.
- Provide ongoing guidance to development teams throughout the delivery lifecycle.
Data Integration & Domain Enablement- Lead initiatives to integrate critical Collections data into enterprise domain services (e.g., Account, Card, Loan domains).
- Design and support real-time and batch data integration patterns between Collections platforms and enterprise systems.
Data Product Development- Develop and manage data products supporting advanced Collections reporting, including delinquency analytics, roll rates, cure rates, contact effectiveness, payment arrangements, and liquidation performance.
- Ensure data products meet business intelligence, operational, and regulatory reporting requirements.
Requirements & Compliance- Conduct detailed analysis of business requirements, regulatory considerations, and reporting needs.
- Ensure platform capabilities and data products comply with applicable regulations (FDCPA, TCPA, FCRA, and others).
Agile Delivery- Work with Agile development teams to define user stories, acceptance criteria, and data requirements.
- Monitor progress, address impediments, and ensure high-quality, timely delivery.
Platform Expertise- Serve as a subject matter expert on AWS Connect (contact flows, Lambda integrations, Contact Lens, routing) and CACS X (workflows, treatment strategies, case management, reporting).
User Experience- Advocate for a user-centered approach by conducting research, gathering feedback, and supporting usability improvements for Collections agents and analysts.
Product Launch & Adoption- Partner with leadership, training, and change management teams to plan and execute platform releases and data product rollouts.
- Develop adoption strategies to maximize utilization and value.
Performance Monitoring- Define and track KPIs to measure platform performance, data quality, and reporting effectiveness.
- Analyze trends and recommend enhancements.
Industry & Regulatory Awareness- Stay informed on Collections technology trends, AWS innovations, analytics best practices, and regulatory changes.
- Share insights to support continuous improvement and innovation.
Risk Management- Identify and mitigate risks related to platform functionality, data products, data privacy, security, and regulatory compliance.
QualificationsRequired- Bachelor's degree in business, finance, computer science, data analytics, or a related field; Master's degree preferred.
- Experience as a Product Owner or similar role within Collections, Contact Center technology, or financial services.
- Strong knowledge of AWS Connect (contact flows, Lambda, Lex, Contact Lens, omni-channel capabilities).
- Experience with Collections platforms such as CACS X or comparable systems (e.g., FICO Debt Manager, Latitude, Experian PowerCurve).
- Demonstrated experience integrating data between operational systems and domain services/data warehouses.
- Proven ability to build data products supporting complex reporting and analytics, particularly in Collections or Credit Risk.
- Strong understanding of Collections processes (delinquency management, treatment strategies, payment arrangements, skip tracing, legal processes, charge-off procedures).
- Experience with Agile methodologies, especially Scrum.
- Strong analytical, problem-solving, and data literacy skills.
- Experience with data modeling, ETL processes, and BI tools (Tableau, Power BI, Snowflake, etc.).
- Excellent communication and collaboration skills.
- Ability to manage multiple initiatives in a fast-paced environment.
- Knowledge of regulatory requirements (FDCPA, TCPA, FCRA, SCRA, state licensing).
- Familiarity with API integration patterns, event-driven architectures, and real-time data streaming.
Preferred- Experience implementing or migrating AWS Connect in Collections or Contact Center environments.
- Hands-on experience with CACS X configuration, workflows, and reporting.
- Background in Collections operations, analytics, or business intelligence.
- Knowledge of domain-driven design and microservices architecture.
- Experience with data lake/data warehouse technologies and dimensional modeling
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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