Operations Manager // Brooklyn, NY

New York, NY, US • Posted 4 hours ago • Updated 4 hours ago
Contract W2
On-site
$140,000 - $160,000/yr
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Job Details

Skills

  • Call center
  • customer services
  • office

Summary

Operations Manager
Location: 29 Gallatin Pl, Brooklyn, NY 11201
The Operations Manager/Project Manager will be on-site and manage 40+ staff who work across five public-facing units that handle distinct functions regarding the Transit Adjudication Bureau (TAB) Notice of Violation processing. S/he should have excellent project management, organizational management, customer service, and problem-solving skills to support the operations of the TAB agency.
Responsibilities:

  • Oversee and advise on matters related to the day-to-day TAB administrative functions, including human resources, procurement, budgeting, and contract management (~$13M total budget), and maintain appropriate records, tracking systems, and controls related to TAB s administrative functions
  • Track the progress of the project and evaluate whether the Contractor is meeting contractual obligations
  • In collaboration with TAB Administrators, provide executive-level project management support and oversight on critical projects and serve as a resource to TAB staff to ensure the smooth implementation of projects
  • Provide timely updates to the TAB s Executive Director and other stakeholders, identifying unanticipated challenges and strategies for addressing those challenges
  • Evaluate Standard Operational Procedures and business functions and make recommendations for improvements
  • Ensure TAB reference manuals are up to date and prepare current editions of all TAB reference manuals annually
  • Prepare biweekly payroll reports and monthly staffing invoicing
  • Recruit and hire talent as necessary
  • Serve as Contractor s liaison between on-site staff and HR Dept

Qualifications:

  • Effective project manager with at least 10+ years of proven ability to successfully guide and manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion Bachelor s degree required
  • Experience with financial management and/or procurement
  • Experience developing, documenting, implementing, and monitoring policies and procedures
  • Highly organized with strong follow-through and acute attention to detail
  • Excellent judgment and outstanding analytic, problem-solving, and creative thinking skills
  • Proven experience effectively managing staff and supporting team members in achieving objectives
  • Ability to work quickly under pressure while still ensuring a high-quality work product.
  • Experience and proven ability to cultivate partnerships with diverse stakeholders
  • Ability and willingness to take initiative and work collaboratively
  • Excellent communication (written and oral) skills
  • Proficient in PowerPoint, Microsoft Excel, Access, Word, and Outlook

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10117953
  • Position Id: 8931091
  • Posted 4 hours ago

Company Info

About Prutech Solutions

PruTech is an established Business Support and Information Technology consulting company with over 10 years experience in successfully partnering with private and public sector organizations. We provide the best quality and value to our clients in various industries, which include Finance, Pharmaceutical, Healthcare, Retail and Government. We help our clients achieve tactical and strategic goals by working closely with them in the areas of IT Consulting & Staffing, Customized IT Solutions, Temporary Staffing and Offshore Development Services.



Since our inception in 1998, PruTech management has strived to provide innovative solutions and exceptional staff for numerous Business Support and IT projects. With our strong recruiting expertise and in-depth experience, our responsiveness to the clients' needs is comparable to the best in the industries we serve. We always exceed client expectations in finding the best qualified professionals within the time frame and budget specified for a task.


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