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ServiceNow QA Lead

Camas, WA, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

USD $140,000.00 - 175,000.00 per year

Genesis10

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Job Details

Skills

Finance
Reporting
Application Development
Functional Testing
Risk Management
Security Operations
Regulatory Compliance
Auditing
Manual Testing
Roadmaps
Management
Test Plans
Workflow
Automated Testing
Root Cause Analysis
KPI
Quality Assurance
Release Management
QA Management
Mentorship
Accountability
Testing
SAP GRC
Configuration Management Database
JIRA
Microsoft Azure
DevOps
API QA
POSTMAN
Regression Analysis
Acceptance Testing
Agile
Continuous Integration
Continuous Delivery
Middleware
ServiceNow
Collaboration
Spectrum
Recruiting
Leadership

Summary

Genesis10 is currently seeking a QA ServiceNow Lead for a full-time, direct hire opportunity with a Top-Tier Financial Institution located in Plano, TX. The salary range for this position is $140-$175K.

Summary:
In this high-visibility leadership role, you will establish a world-class QA practice from the ground up for an enterprise-scale environment. You will report to the Application Development Group Manager and lead cross-functional testing for highly complex modules like Integrated Risk Management (IRM) and Security Operations, ensuring that critical compliance and audit workflows are bulletproof. If you are passionate about moving from manual testing to automated, continuous quality, this role offers the platform to innovate and influence our entire DevOps lifecycle.

Responsibilities:

Define the overarching QA roadmap, managing a mix of manual, automation, and business testers to ensure end-to-end coverage
Design and execute comprehensive test plans for complex IRM/GRC workflows, including policy attestations, risk scoring, and vendor assessments
Build and maintain scalable automated test suites using ServiceNow ATF and other enterprise tools to accelerate release cycles
Lead triage meetings to identify, prioritize, and track defects, performing deep-dive root cause analysis to prevent escaped bugs in production
Coordinate testing for major platform upgrades, patches, and integrations with external systems like HRSD, ERPs, and Identity platforms
Establish quality KPIs-such as defect trends and test coverage-to provide stakeholders with data-driven confidence in release readiness

Requirements:

4+ years in Software QA/Release Management, with at least 3+ years dedicated to the ServiceNow platform in an enterprise setting
2+ years of experience as a QA lead, mentoring junior testers, and driving accountability across distributed technical groups
Proven experience testing ServiceNow IRM/GRC and CMDB/CSDM modules within highly regulated industries
Hands-on mastery of ServiceNow ATF, Jira/Azure DevOps, and API testing tools like Postman
Deep knowledge of Functional, Regression, Integration, and User Acceptance Testing (UAT) within Agile and CI/CD models
Experience leading Defect Triage meetings and influencing Product Owners and Architects to prioritize quality and technical debt reduction
Experience validating complex APIs and middleware connections between ServiceNow and third-party risk or identity providers

Pay rate range: $140000.00 - $175000.00 yearly.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#DIG10-NY

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: gentx001
Position Id: 26-04760
Posted 5 hours ago

Company Info

About Genesis10

Genesis10 is an award-winning U.S.-based staffing firm that’s currently recruiting qualified technology and business professionals for contract, contract-to-hire and permanent placement roles at Global Fortune 100 firms, mid-cap companies and start-ups across all industry sectors. We take the time to get to know you beyond your resume to position you with opportunities that fit your skills, experience, and goals—and stick with you from placement through your engagement, project after project. Genesis10 provides a full range of benefits, including Medical, HSA, Dental, Vision, 401(k) and Roth, Voluntary Life Insurance, Commuter Benefits (specific locations), and Sick Pay (for applicable states/municipalities).

Genesis10 is an Equal Opportunity Employer, M/F/D/V

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