IAM Business Analyst || Need local to MA only || F2F Interview is mandatory || C2C | W2 | C2H

Expectations, Requirement gathering, Testing, Support UAT, Support Design, Development & Deployment as well as change management.

Business Analyst/ IT Infrastructure - IAM

This specific BA should have extensive infrastructure background, specifically around identity and access management solution deployments (ideally SailPoint & CyberArk). This BA will be driving both deployments from a requirements, testing and support perspective.

• Works with business owners to understand process and policy
• Processes, interprets and documents business processes, products, services and software through analysis of data.
• Clearly extracts, articulates and documents business requirements.
• Act as a SME for project efforts related to project work they are driving. This could include helping in the design/development of projects.
• Author and execute testing strategy/scripts and document results.
• Assist and support business stakeholders with user acceptance testing.
• Assist with any change management activity, including training, documentation and communications that may be required.
• Hypercare Support.
• Adhere to and ensure project life cycle is being followed.
• Provide approvals for various artifacts throughout the project life cycle.
• Assist with driving initiatives owned by SRO.
• Draft and submit changes for help topic documentation.
• Proactively resolves customer satisfaction issues.
• Manages ongoing relationship with all business partners to drive satisfaction with SRO Team

 Requirements:

• 5+ years of related work experience in business analysis
• Experience working with different stakeholders and being able to build relationships
• Having the ability to extract requirements and create test scripts
• Experience in infrastructure project delivery is required
• Must have identity and access management deployment experience, ideally in SailPoint and CyberArk.
• Would be nice to have content services platform deployment experience, ideally with Onbase deployment.